Call Center Specialist

The Christ Hospital Health Network

. Answer incoming telephone calls .

Posted 9/28/2026full-timeFort Wright • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient scheduling and communication within a medical office environment, ensuring compliance with HIPAA and insurance guidelines while providing exceptional customer service. Proficient in using Electronic Medical Records systems and Microsoft Office tools to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical Records SystemsPatient SchedulingHIPAA ComplianceMicrosoft Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingElectronic Medical Records SystemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelBasic Math SkillsAnalytical SkillsInsurance KnowledgePre-CertificationData Entry

Soft Skills

Strong Verbal SkillsSocial SkillsMulti-TaskingConfidentiality MaintenanceRespectful Interaction

Tools & Technologies

Telephone SystemFax MachineCopierPostage Equipment

Industry Keywords

HIPAA ComplianceHealth Insurance CoveragePatient InteractionMedical Office ExperienceWork Queue Management

About the role

Key responsibilities & impact

Answer incoming telephone calls
Schedule appointments and direct incoming call questions through warm transfers or EPIC EMR messaging
Perform phone system and answering service functions
Respond courteously to patients, prospective patients, legal guardians, and POAs
Manage daily patient and physician scheduling
Schedule patient visits to optimize patient satisfaction, provider template utilization, and treatment room utilization
Obtain, record, and update personal and financial patient information according to Medicare, State, and Federal guidelines
Stay current with insurance rules and policies
Manage work queues in EPIC EMR
Verify referrals and perform pre-certifications as appropriate
Type, mail, and fax correspondence, including patient letters and new patient paperwork
Prepare patient materials and handouts
Order office supplies and maintain a clean area
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
One to three years' experience in Customer Service required
Medical office experience and 1-year prior scheduling experience preferred
Copier, fax, telephone system, postage equipment, and computer skills required
Microsoft Outlook, Word, and Excel skills required
Must be able to multi-task and maintain confidentiality
Must pass skills assessment tests
Strong verbal and social skills for respectful interaction with patients, physicians, and co-workers in person or by telephone
Excellent customer service skills
Experience using Electronic Medical Records systems and Practice Management Systems
Knowledge of health insurance coverage and requirements
Basic Math skills
Analytical skills for decision-making based on facility and clinical situations
Knowledge of and compliance with HIPAA privacy requirements
No licenses, registrations, or certifications required