Global Services PEF Specialist, English, Spanish/Portuguese Preferred

The Church of Jesus Christ of Latter-day Saints

. Review and approve PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver .

Posted 10/2/2026full-timeRiverton • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payment processing and customer service, with a strong focus on accuracy, efficiency, and confidentiality. Proficient in analyzing complex disbursement issues and communicating effectively with diverse participants.

Highest-signal resume keywords

Payment ProcessingCustomer ServiceCommunication SkillsConfidentiality ManagementPEF Subject Matter Expert

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment AnalysisDisbursement Review ProceduresDatabase ProficiencyProblem ResolutionForm Verification

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationIndependent WorkAttention to Detail

Tools & Technologies

Computer ApplicationsDatabase Systems

Industry Keywords

Welfare SystemsSelf-Reliance ProgramsFraud PreventionUser Feedback AnalysisProcess Variance Identification

About the role

Key responsibilities & impact

Review and approve PEF disbursements in the Welfare and Self-Reliance systems as the first or second level approver
Examine and verify that proper forms and information are attached to payment requests
Safeguard PEF program funds from abuse and fraud
Follow disbursement review procedures that vary by area and country, ranging from simple to complex
Analyze and resolve difficult PEF questions from participants and leaders across multiple countries
Escalate only the most difficult issues
Identify and report system issues based on user feedback
Communicate with participants about questions and disbursement issues through chat, email, and occasional phone calls
Identify and escalate undocumented process variances related to disbursement approvals, chat support, and case work
Work independently under limited supervision
Meet timeliness, efficiency, and accuracy metrics

Requirements

What you’ll need

High School diploma
3 years of related experience in customer service, payment/contract analysis and processing, and/or post high school education
Ability to become a PEF subject matter expert
Strong verbal and written communication skills
Ability to handle confidential matters involving participants' personal finances
High proficiency in computer databases and applications
Ability to work at a computer station for extended periods of time
Ability to meet physical requirements such as sitting for long periods and using computer monitors/equipment
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
Fluency in reading, writing, and speaking in English with Spanish and/or Portuguese preferred

Benefits

Comp & perks

Church Employment benefits (specific benefits not itemized in the posting)
Hybrid work arrangement