Global Support Specialist – Mission Support Team

The Church of Jesus Christ of Latter-day Saints

. Act as initial point of contact and escalation for customers via telephone, email, or live chat .

Posted 11/4/2026full-timeRiverton • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of computer hardware and network troubleshooting, with a strong focus on customer support and relationship management. Proficient in resolving technical issues for remote users while maintaining clear communication and professionalism.

Highest-signal resume keywords

Technical SupportNetwork TroubleshootingWindows Operating SystemsCustomer Relationship ManagementA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer HardwareNetwork ConnectivityActive DirectoryVPN SoftwareTroubleshootingTechnical SupportRemote AccessIP AddressingTCP/IPCRM Systems

Soft Skills

Clear CommunicationCustomer EmpathyProblem SolvingProfessionalismRelationship Management

Certifications & Qualifications

A+ CertificationMCPDell Certification

Industry Keywords

Technical SupportRemote UsersChurch Meetinghouse TechnologyCustomer ServiceEscalation Management

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Act as initial point of contact and escalation for customers via telephone, email, or live chat
Provide technical support for hardware, systems, sub-systems, applications, and policies and procedures
Handle escalated issues from Global Tech Support representatives
Assist customers with navigating application menus and remotely access customer computers when required
Troubleshoot network connectivity issues with remote employees on corporate or Local Unit networks
Develop and sustain productive customer relationships, keeping customer needs a primary focus
Offer alternative solutions where appropriate
Record all customer contact information in the CRM system
Escalate the most complex problems to Product Managers/Engineers
Perform work under limited supervision

Requirements

What you’ll need

High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science, Information Systems, Business or any combination of related education or experience up to a minimum of 2 years required
A+, MCP, Dell or other industry identified certifications are preferred
Advanced knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Understanding of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows Operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
Must live close enough to the office to work a minimum of one day in the office and as often as business needs require

Benefits

Comp & perks

Church employment benefits are referenced, but specific benefits are not listed in the posting
Alternative Working Arrangement (AWA) with a minimum of one day in the office, subject to ongoing approval
Equal opportunity employer and reasonable accommodations for qualified individuals with known disabilities