Global Support Tech Generalist, English and Spanish Required

The Church of Jesus Christ of Latter-day Saints

. Act as the initial point of contact for customers via telephone, email, or live chat .

Posted 9/18/2026full-timeRiverton • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, particularly in troubleshooting computer hardware, network connectivity, and Windows operating systems. Proficient in customer relationship management and bilingual communication in English and Spanish.

Highest-signal resume keywords

Technical SupportNetwork TroubleshootingWindows Operating SystemsCustomer Relationship ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer HardwareNetwork ConnectivityIP AddressingTCP/IPVPN SoftwareActive DirectoryPassword ResetTechnical SupportTroubleshootingCRM Systems

Soft Skills

Customer ServiceEmpathyClear CommunicationProfessionalismProblem Solving

Certifications & Qualifications

High School DiplomaAssociate Degree in Computer ScienceTechnical Institute Certificate

Industry Keywords

Church Meetinghouse TechnologyRemote SupportCustomer NeedsEscalation ProceduresGeneral Supervision

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Act as the initial point of contact for customers via telephone, email, or live chat
Provide technical support for hardware, systems, sub-systems, applications, and policies and procedures
Assist customers with navigating application menus and remotely access customer computers when required
Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
Develop and sustain productive customer relationships, prioritizing customer needs
Offer alternative solutions where appropriate
Record all customer contact information in the CRM system
Escalate complex problems to the Global Tech Support Specialist when appropriate
Perform work under general supervision

Requirements

What you’ll need

High School Diploma or equivalent required
Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
Fluency in reading, writing, and speaking English and Spanish is required
0 to 2 years previous computer technical support
Strong knowledge of computer hardware, Church meetinghouse technology, and network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users of Active Directory to unlock and reset passwords
Proficient with troubleshooting all Windows operating systems
Ability to communicate clearly and professionally, both verbally and in writing
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
Must live close to the office based in Riverton, Utah, USA
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy

Benefits

Comp & perks

Full-time, 40-hour/week position
Hybrid working arrangement
Church employment benefits (details provided via the Church Employment benefits link)
Equal opportunity employer
Reasonable accommodations for qualified individuals with known disabilities