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Global Support Tech Generalist, English with Portuguese Preferred, IT Support
The Church of Jesus Christ of Latter-day Saints. Act as the initial point of contact via telephone, email, or live chat for technical support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, including troubleshooting hardware and network issues, while providing exceptional customer service. Proficient in using CRM systems and communicating effectively in English, with a preference for Portuguese.
Highest-signal resume keywords
Technical SupportNetwork TroubleshootingWindows Operating SystemsActive DirectoryCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer HardwareNetwork ConnectivityVPN SoftwareIP AddressingTCP/IPRemote User SupportApplication NavigationTechnical Support ProceduresTroubleshootingCRM Systems
Soft Skills
Clear CommunicationEmpathyProblem SolvingProfessionalismRelationship Building
Certifications & Qualifications
High School DiplomaAssociate Degree in Computer ScienceTechnical Institute Certificate in Information Systems
Industry Keywords
Church Meetinghouse TechnologyCustomer RelationshipsRemote SupportTechnical Support SpecialistThe Church of Jesus Christ of Latter-day Saints
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Act as the initial point of contact via telephone, email, or live chat for technical support
- Provide technical support for hardware, systems, subsystems, applications, policies, and procedures
- Assist customers with navigating application menus and remotely access customer computers when required
- Troubleshoot network connectivity issues for remote employees on corporate or Local Unit networks
- Develop and sustain productive customer relationships
- Offer alternative solutions where appropriate
- Record customer contact information in the CRM system
- Escalate complex problems to the Global Tech Support Specialist
- Perform work under general supervision
Requirements
What you’ll need- High School Diploma or equivalent required
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking in English required; Portuguese preferred
- Strong knowledge of computer hardware, Church meetinghouse technology, and network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficiency troubleshooting all Windows operating systems
- Ability to communicate clearly and professionally, verbally and in writing
- Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Must live close to the Riverton, Utah office
- Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
Benefits
Comp & perks- Full-time (40-hour/week) position
- Hybrid working arrangements
- Church employment benefits (link provided for more information)