HR Operations Business Partner

The Church of Jesus Christ of Latter-day Saints

. Build lasting working relationships for professional and productive interactions .

Posted 10/8/2026full-timeSalt Lake City • Utah • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR business operations, customer engagement, and HCM system management, with a strong focus on process improvement and strategic alignment. Proven ability to train and support teams while fostering collaboration across functions to enhance service delivery.

Highest-signal resume keywords

HCM System ManagementCustomer Engagement SkillsProject Management ProficiencyData Synthesis and AnalysisTraining and Instruction Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Business OperationsHuman Capital Management (HCM)Process ImprovementStatistical CompilationRoadmap Planning

Soft Skills

Interpersonal CommunicationProblem SolvingPartnering SkillsFocus and DisciplineResponsibility

Industry Keywords

Stakeholder EngagementChange ReadinessService Delivery ImprovementCross-Functional CollaborationTraining and Tutoring

About the role

Key responsibilities & impact

Build lasting working relationships for professional and productive interactions
Lead customer engagement and change readiness activities, including requirements gathering, stakeholder engagement, communication planning, and adoption support
Partner with division leadership to track strategic priorities, monitor execution, assess customer outcomes, and recommend service-delivery improvements
Drive HCM adoption and optimization by promoting standard processes, eliminating local workarounds, measuring adoption and utilization, and reporting results
Provide timely reporting, availability, and clear expectations to customers
Serve as both customer advocate and HR Operations expert
Provide HR subject matter expertise representing the field HR experience
Influence HR business initiatives through collaboration with peers, leaders, and HR representatives
Support cross-functional projects and working groups through data gathering and synthesis for process-improvement opportunities
Collaborate on channel strategy for HR processes, support, and knowledge across self-service, shared services, experts, and the Service Missionary Office
Manage and execute strategic and operational initiatives aligned with customer requirements and HR priorities
Deliver training and instruction on business processes and supporting products
Ensure HR business processes meet team and department needs
Establish troubleshooting guidelines, analyze problems, recommend solutions, and advise management on process changes and product enhancements

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
At least seven years of experience with HR business operations or related professional experience
At least four years of experience managing or executing key business processes, including working with a human capital management (HCM) system
Strong customer engagement skills
Strong partnering skills to achieve optimal solutions
Ability to align strategic and essential HR elements
Ability to synthesize data and provide clear, concise, and complete answers
Excellent interpersonal communication skills
Experience using HCM system(s)
Ability to train and tutor individuals and groups
Focus, discipline, responsibility, and consistent high performance
Experience with abstract concept reasoning, problem solving, statistical compilation, and presentation skills
Project management and roadmap planning proficiency
Ability to meet physical requirements including sitting for long periods and using computer monitors/equipment
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy

Benefits

Comp & perks

Many benefits of Church Employment (specific benefits not listed)
Equal opportunity employer
Reasonable accommodations for qualified individuals with known disabilities