Leader Support Specialist, English/French

The Church of Jesus Christ of Latter-day Saints

. Serve as the primary point of contact, advisor, and advocate for ecclesiastical leaders within an assigned area and language .

Posted 10/2/2026full-timeRiverton • Utah • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leader support and training within ecclesiastical contexts, utilizing strong analytical and problem-solving skills to enhance systems and processes. Proficient in managing high-volume interactions and maintaining confidentiality while providing exceptional service in both French and English.

Highest-signal resume keywords

Bachelor's DegreeCustomer Support ExperienceServiceNow CRM ProficiencyFluency in French and EnglishCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-Solving SkillsCase ManagementTraining DevelopmentPolicy Comprehension

Soft Skills

Communication SkillsTact and ProfessionalismConstructive Feedback

Tools & Technologies

ServiceNow

Industry Keywords

Ecclesiastical ProcessesLeader SupportData IntegrityConfidentialityService Operations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact, advisor, and advocate for ecclesiastical leaders within an assigned area and language
Provide orientation, training, and tailored guidance to newly called leaders
Collaborate with global and area teams, area offices, and global GSD personnel to resolve complex or escalated issues
Assess, diagnose, and resolve leader inquiries involving Church systems, tools, policies, and administrative, procedural, and technical issues
Manage leader support cases end-to-end from intake through resolution, including follow-up, documentation, and accountability for outcomes
Escalate issues when necessary while retaining case ownership and coordinating successful resolution
Develop, maintain, and improve leader training resources, self-service content, and knowledge articles
Provide feedback and recommendations to improve systems, processes, training, and support workflows
Maintain data integrity, confidentiality, accuracy, and compliance when accessing sensitive leader information
Manage high-volume inbound and outbound interactions through phone, messaging, and email channels

Requirements

What you’ll need

Bachelor’s degree and at least 2 years of professional experience in a support center, service operations, or advisory role OR a combination of education and professional experience totaling 6 years of experience in a support center, service operation, or advisory role
Demonstrated capability in high complexity customer or leader support, including listening, assessing needs, and guiding individuals through policy, system, or process solutions
Strong analytical and problem-solving skills with ability to comprehend policies, evaluate options, and provide accurate recommendations with minimal supervision
Ability to work effectively with senior stakeholders in situations requiring discernment, tact, and professionalism
Ability to provide constructive feedback to improve systems, processes, and training materials
Experience using CRM tools, especially ServiceNow, to manage cases and document interactions
Working knowledge of Church organization, leadership roles, administrative responsibilities, and ecclesiastical processes
Experience with cross-functional collaboration, training development, or service improvement initiatives
Ability to maintain strict confidentiality regarding financial data, internal operational information, and PII in accordance with Church policies and legal requirements
Fluency in reading, writing, and speaking both French and English
Experience working in a fast-paced contact call center environment while providing technical support in French and English
Ability to provide Monday-through-Friday coverage for a shift operating from 11:30 a.m. to 8:00 p.m.
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy

Benefits

Comp & perks

Many benefits of Church Employment (specific benefits are not listed)
Reasonable accommodations for qualified individuals with known disabilities
Equal opportunity employment and legally protected-category nondiscrimination