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Student Services Representative – Part-Time, Student Employee
The Church of Jesus Christ of Latter-day Saints. Provide inbound and outbound student support through email, phone, and video calls .
About the role
Key responsibilities & impact- Provide inbound and outbound student support through email, phone, and video calls
- Respond to BYU-Pathway Worldwide student inquiries using critical thinking and problem-solving skills
- Complete student casework, which represents the majority of responsibilities
- Review knowledge-base policy changes and stay current on standard procedures
- Follow policies and procedures and undergo regular performance evaluations
- Participate in special projects and administrative duties
- Work percentages may change based on the academic calendar or team assignment
Requirements
What you’ll need- Current CES student at Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, or BYU-Hawaii
- Must physically reside and perform the work in Utah or Idaho
- High School Diploma/GED or equivalent, or current enrollment in PathwayConnect
- Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
- Currently authorized to work in the United States without sponsorship
- Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy
- Quiet workplace for at-home setup
- Laptop or computer with a private at-home setup; Chromebooks are not accepted
- Screen resolution of 1024x768 (SVGA)
- At least 4 GB of RAM
- Internet bandwidth meeting the stated minimum requirements: 500 KBps upload and 1 MBps download (4 Mbps upload; 8 Mbps download)
- Ability to work scheduled shifts between 6:00 a.m. and 6:00 p.m., Monday through Friday
Benefits
Comp & perks- Flexible remote work arrangement for applicants located in Utah or Idaho
- Flexible scheduling within employee availability and staffing needs
- Additional hours may be available during peak service times
- Opportunity to work up to 40 hours at the employer’s discretion
- Benefits of Church Employment (posting provides a link for more information)