Technical Support Engineer

The Church of Jesus Christ of Latter-day Saints

. Provide technical support to clients via phone, email, and chat.

Posted 10/27/2026full-timeSalt Lake City • Utah • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support, troubleshooting hardware and software issues, and utilizing ticketing systems. Possesses strong communication skills and a customer-focused mindset to deliver exceptional service.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Hardware And SoftwareOperating Systems KnowledgeRemote Support Tools ProficiencyBachelor's Degree In Computer Science

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingOperating SystemsNetworking ConceptsTechnical DocumentationTicketing SystemsInstallation And ConfigurationUsability SupportProblem-SolvingAttention To DetailTechnical Support

Soft Skills

Communication SkillsInterpersonal SkillsCustomer-Focused MindsetTeam CollaborationIndependent Work

Tools & Technologies

Remote Support ToolsTicketing Systems

Industry Keywords

Technical SupportClient SupportHardware IssuesSoftware IssuesKnowledge Base Articles

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide technical support to clients via phone, email, and chat.
Diagnose and troubleshoot hardware and software issues.
Assist clients with installation, configuration, and ongoing usability of system hardware and software.
Document and track customer issues using a ticketing system.
Escalate complex issues to higher-level support or engineering teams as needed.
Collaborate with other team members to resolve customer issues efficiently.
Develop and maintain technical documentation and knowledge base articles.
Stay up to date with the latest technology trends and product updates.
Provide training and guidance to clients on product features and best practices.
Participate in on-call rotation to provide after-hours support as needed.

Requirements

What you’ll need

Bachelor’s degree in computer science, information technology, or a related field.
A minimum of 2 years of experience in technical support or a similar role.
Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
Proficiency in troubleshooting hardware and software issues.
Experience with remote support tools and ticketing systems.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Customer-focused mindset with a commitment to providing exceptional service.
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Benefits

Comp & perks

Church employment benefits (specific benefits not itemized in the posting)
Reasonable accommodations for qualified individuals with known disabilities