Customer Supply Chain Manager

The Clorox Company

. Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance outcomes .

Posted 9/17/2026full-timeAlpharetta • North Carolina • United StatesSeniorLead💰 $91,200 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain performance management, integrating logistics with sales and finance, and applying decision-safe analytics for effective decision-making. Proficient in cost-to-serve analysis and cross-functional collaboration to drive operational efficiency and customer satisfaction.

Highest-signal resume keywords

Supply Chain ManagementCost-To-Serve AnalysisPower BICross-Functional PartneringFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementCost-To-Serve AnalysisDecision-Safe AnalyticsData InterpretationKPI ManagementRoot-Cause Problem SolvingTrade-Off EvaluationForecastingInventory ManagementService Metrics

Soft Skills

Clear CommunicationAnalytical CapabilityCuriosityLearning AgilityConflict Resolution

Tools & Technologies

Power BIExcelSAP/S4WMSTMS

Industry Keywords

CPGRetailComplex DistributionCustomer OperationsLogistics

About the role

Key responsibilities & impact

Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance outcomes
Integrate Logistics into Sales, IBP, and Finance decision forums
Connect Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, and external partners
Serve as subject-matter expert on Clorox supply chain programs and customer supply chain behaviors, constraints, and opportunities
Represent Logistics in cross-functional decision forums and reduce escalation
Develop and apply decision-safe analytics for faster, consistent decisions
Interpret dashboards, system outputs, and AI-enabled insights
Anticipate risk, demand shifts, service instability, and cost exposure
Own customer-level cost-to-serve analysis across transportation, warehousing, inventory, fines, service recovery, and operational touches
Quantify financial impacts of service model decisions and improvement initiatives
Partner with Finance on forecasting accuracy, accrual discipline, logistics spend, and fines risk
Evaluate scenarios involving demand volatility, promotions, capacity constraints, and growth initiatives
Lead fact-based trade-off discussions and communicate recommendations, risks, and impacts to senior stakeholders
Drive KPIs including order fill, OTIF, inventory health, on-shelf availability, customer compliance, and cost-to-serve
Lead root-cause problem solving using A3 / 5 Whys
Establish standard work, process ownership, controls, and weekly/monthly operating rhythms
Enable segmented service models and support customer collaboration through scorecards, analytics, and improvement roadmaps
Partner with 3PLs and carriers to improve innovation, execution reliability, and efficiency

Requirements

What you’ll need

7 years of experience in supply chain, logistics, or customer operations within a CPG, retail, or complex distribution environment
Strong analytical capability and ability to convert data into clear business decisions
Experience with cost-to-serve analysis, trade-off evaluation, or financially grounded decision-making
Ability to synthesize service, cost, cash, and growth impacts and communicate them clearly
Experience operating in ambiguity while maintaining accountability and discipline
Cross-functional partnering skills across Sales, Finance, Planning, and Operations
Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools
Ability to question system outputs and interpret AI-enabled recommendations
Comfort working with forecasts, inventory signals, service metrics, and financial data
Strong financial acumen covering profit drivers, cost levers, and service-to-cash trade-offs
Clear, concise communication and ability to lead constructive conflict
Curiosity, learning agility, and comfort adopting new tools, analytics, and ways of working

Benefits

Comp & perks

Comprehensive, competitive benefits prioritizing wellbeing
Robust health plans
Market-leading 401(k) program with company match
Flexible time off benefits, including half-day summer Fridays depending on location
Inclusive fertility/adoption benefits
Incentive plan participation