Customer Supply Chain Manager

The Clorox Company

. Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance outcomes .

Posted 10/6/2026full-timeAlpharetta • North Carolina • United StatesMid-LevelSenior💰 $91,200 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain performance management, including cost-to-serve analysis, data-driven decision-making, and cross-functional collaboration. Proficient in leveraging analytics and tools to optimize logistics and customer operations in fast-paced environments.

Highest-signal resume keywords

Cost-To-Serve AnalysisData-Driven Decision-MakingCross-Functional PartneringPower BI ProficiencyFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementLogistics OptimizationAnalytics InterpretationForecastingInventory Management

Soft Skills

Clear CommunicationAccountabilityProblem SolvingGrowth MindsetCuriosity

Tools & Technologies

Power BIExcelSAP/S4WMSTMS

Industry Keywords

CPGRetailComplex DistributionOrder-To-CashKPI Management

About the role

Key responsibilities & impact

Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance outcomes
Act as the primary supply chain integrator for assigned customers across Sales, IBP, Planning, Logistics, Finance, Order Management, Transportation, and external partners
Serve as subject-matter expert on Clorox supply chain programs and customer supply chain behaviors, constraints, and opportunities
Represent Logistics in cross-functional decision forums with clear ownership and accountability
Develop and apply decision-safe analytics to enable faster, more consistent decisions
Interpret dashboards, system outputs, and AI-enabled insights to assess service, cost, and growth implications
Anticipate risk, demand shifts, service instability, and cost exposure using objective analytics
Own customer-level cost-to-serve analysis covering transportation, warehousing, inventory positioning, fines, service recovery, and operational touches
Quantify financial impacts of service model decisions, customer collaboration efforts, and operational improvement initiatives
Partner with Finance to improve forecasting accuracy, accrual discipline, and proactive management of logistics spend and fines risk
Evaluate scenarios tied to demand volatility, promotions, capacity constraints, and growth initiatives
Lead fact-based trade-off discussions balancing service commitments, cost discipline, cash impact, and growth priorities
Communicate recommendations, assumptions, risks, and downstream impacts to senior stakeholders
Drive performance across KPIs including order fill, OTIF, inventory health, on-shelf availability, customer compliance, and cost-to-serve
Lead structured root-cause problem solving using methods such as A3 and 5 Whys
Establish and sustain weekly and monthly operating reviews with clear owners, actions, and outcomes
Enable segmented service models by customer, channel, and portfolio
Support customer collaboration using shared scorecards, analytics, and improvement roadmaps
Partner with 3PLs and carriers to drive innovation, execution reliability, and efficiency through data-driven performance management

Requirements

What you’ll need

5+ years of experience in supply chain, logistics, or customer operations within a CPG, retail, or complex distribution environment
Strong analytical capability with ability to convert data into clear business decisions
Experience performing cost-to-serve analysis, evaluating trade-offs, or supporting financially grounded decision-making
Ability to synthesize service, cost, cash, and growth impacts and communicate them clearly to cross-functional and senior stakeholders
Experience operating in ambiguity while maintaining accountability, discipline, and forward momentum
Strong cross-functional partnering skills across Sales, Finance, Planning, and Operations
Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools
Ability to question system outputs, interpret AI-enabled recommendations, and apply insights to real decisions
Comfort working with forecasts, inventory signals, service metrics, and financial data in fast-moving environments
Owner mindset with bias toward action, disciplined decision-making, and accountability over escalation
Strong financial acumen; understands profit drivers, cost levers, and service-to-cash trade-offs at the customer and network level
Clear, concise communicator who can lead constructive conflict and align diverse stakeholders around data-based decisions
Growth mindset with curiosity, learning agility, and comfort adopting new tools, analytics, and ways of working

Benefits

Comp & perks

Comprehensive, competitive benefits prioritizing wellbeing
Robust health plans
Market-leading 401(k) program with a company match
Flexible time off benefits, including half-day summer Fridays depending on location
Inclusive fertility/adoption benefits
Incentive plan participation, subject to applicable plan documents and policies
Hybrid work: 3 days in the office and 2 days WFH