Customer Resolution Specialist

The Coca-Cola Company

. Diagnose and resolve consumer service or product quality issues across multiple contact channels .

Posted 11/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,600 - $76,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and negotiation skills to effectively address consumer service and product quality issues while collaborating with cross-functional teams. Proficient in managing priorities and multitasking to deliver consistent results in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsCRM Tools FamiliarityMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceQuality AssuranceService DocumentationPerformance Metrics MonitoringEscalation Management

Soft Skills

Active ListeningRelationship ManagementCritical ThinkingAdaptabilityTeamwork

Tools & Technologies

CRM ToolsMicrosoft Office

Industry Keywords

Consumer ServiceContact CenterService Improvement ProjectsCross-Functional CollaborationMatrixed Organization

About the role

Key responsibilities & impact

Diagnose and resolve consumer service or product quality issues across multiple contact channels
Research escalated cases and collaborate with cross-functional teams for high-quality resolution
Contact consumers for follow-up and communicate results
Manage escalations involving consumer quality concerns, equipment servicing, and product inquiries
Document interactions accurately to support first-call resolution
Apply problem-solving and negotiation skills to sensitive issues
Partner with Quality Assurance, Legal, Communications, and Customer Care
Share consumer-feedback insights to improve operations and product performance
Participate in service improvement projects
Navigate multiple systems and complete service documentation
Monitor performance metrics and use feedback to improve efficiency and quality
Support training and process updates
Contribute to team-building and engagement activities

Requirements

What you’ll need

Associate’s or bachelor’s degree in Business, Communications, or related field
2+ years of customer service or contact center experience
Experience using Microsoft Office
Familiarity with CRM tools preferred
Ability to manage priorities, multitask, and deliver consistent results under pressure
Excellent communication, active listening, and relationship management skills
Critical-thinking approach to resolving challenges effectively and independently
Accuracy, adaptability, and teamwork across a matrixed organization
Currently authorized to work full-time in the United States
Must not require The Coca-Cola Company's employment sponsorship

Benefits

Comp & perks

Annual incentive reference value of 7.5%
Medical benefits
Financial benefits
Other benefits dependent on the position
Professional growth and skills development
Collaboration with experts across Supply Chain, Communications, and Quality teams
Supportive, purpose-driven culture
Travel required: 00%–25%