Customer Resolution Specialist

The Coca-Cola Company

. Diagnose and resolve consumer service or product quality issues across multiple contact channels .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $63,600 - $76,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and negotiation skills to effectively address consumer service issues while collaborating with cross-functional teams. Proficient in managing priorities and delivering consistent results in a fast-paced environment, with a focus on enhancing customer interactions and service delivery outcomes.

Highest-signal resume keywords

Customer Service ExperienceProblem ResolutionCommunication SkillsCRM Tools FamiliarityMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem SolvingService DocumentationPerformance Metrics MonitoringEscalation ManagementWorkflow Streamlining

Soft Skills

Active ListeningRelationship ManagementAdaptabilityTeamworkCritical Thinking

Tools & Technologies

CRM ToolsMicrosoft Office

Industry Keywords

Consumer ServiceContact CenterQuality AssuranceBusiness OperationsCustomer Experience

About the role

Key responsibilities & impact

Diagnose and resolve consumer service or product quality issues across multiple contact channels
Research escalated cases using available tools and collaborate with cross-functional teams
Contact consumers for follow-up and communicate resolution results
Manage escalations involving consumer quality concerns, equipment servicing, and product inquiries
Accurately document interactions to capture the voice of the customer and support first-call resolution
Apply problem-solving and negotiation skills to address sensitive issues and prevent external escalation
Partner with Quality Assurance, Legal, Communications, and Customer Care on complex issues
Share actionable consumer feedback to improve business operations and product performance
Participate in service improvement projects to streamline workflows and elevate customer experience
Navigate multiple systems and complete accurate service documentation
Monitor performance metrics and incorporate feedback to improve efficiency and quality
Support training and process updates in daily operations
Contribute to team-building and engagement activities
Identify opportunities to enhance customer interactions and service delivery outcomes

Requirements

What you’ll need

Associate’s or bachelor’s degree in Business, Communications, or related field
2+ years of customer service or contact center experience demonstrating professionalism and problem resolution
Experience using Microsoft Office
Familiarity with CRM tools preferred
Strong ability to manage priorities, multitask, and deliver consistent results under pressure
Excellent communication, active listening, and relationship management skills
Critical-thinking approach to resolving challenges effectively and independently
High levels of accuracy, adaptability, and teamwork across a matrixed organization
Must be currently authorized to work in the United States on a full-time basis
Must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States

Benefits

Comp & perks

A full range of medical, financial, and/or other benefits, dependent on the position
Annual incentive reference value of 7.5%
Opportunities to gain experience in product quality resolution, service analytics, and digital communication tools
Professional collaboration with Supply Chain, Communications, and Quality teams
Supportive environment focused on growth, curiosity, innovation, and problem-solving
Purpose-driven culture with global community impact
Travel required: 00% - 25%