Director, Community Management

The College Board

. Own on-demand support and resources for College Board user communities .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $80,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing community engagement programs, digital content strategy, and communication across multiple channels. Proven ability to translate user feedback into actionable strategies while fostering collaboration and stakeholder alignment.

Highest-signal resume keywords

Community Engagement ManagementDigital Content StrategyProject ManagementStakeholder InfluenceData-Informed Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community Program ManagementDigital Content ProductionAnalyticsSound EngineeringCommunication Program DesignBudget ManagementVendor Relationship ManagementUser Feedback TranslationAmbassador Program ExperienceHigh-Stakes Assessment Support

Soft Skills

Clear CommunicationCollaborative ApproachEmpathyCuriosityLearner's Mindset

Tools & Technologies

YouTubePodcast Production PlatformsDigital Engagement ToolsContent Management SystemsAnalytics Software

Industry Keywords

Educational OpportunitiesMission-Driven WorkCommunity StrategyMulti-Program ModelsCustomer Experience

About the role

Key responsibilities & impact

Own on-demand support and resources for College Board user communities
Sustain and expand AP’s on-demand coordinator experience
Manage the AP Coordinator peer ambassador program, digital content channels, and community platform
Design and scale a community engagement model beyond AP to other College Board assessment types
Direct staffing, training, and budget strategy for the New AP Coordinator Outreach Program
Manage the AP Coordinator Champions program, including candidate identification, validation, recruiting, onboarding, training, engagement, contracts, and expenses
Shape AP Coordinator Community strategy, including content, resources, escalations, and engagement
Own the AP Coordinator Experience YouTube channel and use analytics to guide content and growth
Own Coordinated Podcast production and platform strategy, including content, recording, sound engineering, delivery, hosting, and analytics
Own portfolio-level communication strategy across 15+ cross-program promotion channels
Manage the strategy and lifecycle of annual coordinator resources
Build the operating model, staffing approach, and playbook to scale the community function
Design segment-tailored engagement from high-touch to self-serve support
Partner with operational, learning and development, and program teams to translate coordinator feedback and experiments into strategy and priorities

Requirements

What you’ll need

5–7 years managing community, content campaigns, or digital engagement programs, or an equivalent combination of education and experience
Direct experience with volunteer, ambassador, or peer-community programs
Experience owning digital content channels end to end, including production, analytics, sound engineering, and channel strategy
Track record of designing and scaling communication programs across multiple channels and audiences
Experience translating user or customer feedback into concrete changes to strategy, content, or programming
Ability to influence and align stakeholders without direct authority
Comfort operating in ambiguity and building scalable, multi-program models
Strong project management skills, including managing budgets, contracts, and vendor or volunteer relationships
Ability to travel 5–10 times per year to College Board offices or on behalf of College Board business
Experience supporting high-stakes assessment or test delivery operations (preferred)
Customer service or customer experience background (preferred)
Passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with willingness to experiment with and adopt AI-driven solutions
Clear and concise written and verbal communication skills
Learner’s mindset and commitment to growth
Drive for impact and excellence, including data-informed decision-making
Collaborative and empathetic approach
Authorization to work in the United States

Benefits

Comp & perks

Fully remote or hybrid work option for candidates living near College Board offices
Comprehensive compensation and benefits package
Fair and competitive compensation
Location-adjusted salaries
Supportive team and meaningful career
Transparent compensation and benefits discussions
Opportunity to work with emerging technologies and AI-driven solutions
Professional growth through iterative learning, feedback, and user input