Director, Technical Readiness

The College Board

. Own translation of technical and platform changes into clear requirements and guidance for test administration coordinators, technology monitors, school technology staff, and internal technical support teams .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $80,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical readiness and IT operations, with a strong ability to translate complex technical requirements for non-technical audiences. Proficient in managing technical changes and analyzing incident data to drive improvements in network and device readiness.

Highest-signal resume keywords

Technical Readiness ManagementNetwork Environment KnowledgeTechnical Writing SkillsJira ProficiencySalesforce Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical ReadinessIT OperationsIncident AnalysisTechnical Change ManagementNetwork Standards DefinitionDevice Readiness StandardsTroubleshooting Resources DevelopmentDocumentation of Technical RequirementsData AnalysisManaged Device Fleets

Soft Skills

Clear CommunicationCollaborative ApproachEmpathyCuriosityCommitment to Continuous Improvement

Tools & Technologies

JiraSalesforce

Certifications & Qualifications

CompTIA Network+

Industry Keywords

K-12 EducationHigher EducationEnterprise ITNetwork Risk AnalysisTechnical Support

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Own translation of technical and platform changes into clear requirements and guidance for test administration coordinators, technology monitors, school technology staff, and internal technical support teams
Maintain current technical readiness requirements for Bluebook and coordinator tools
Partner with product and technology teams to identify operational and user impacts of upcoming changes
Document technical requirements and readiness procedures for new platform pilots
Develop technical content for readiness communications and resources
Support network engineer resources for large and commercial venue network risk analysis
Define network and device readiness standards for school-owned and College Board loaner devices
Design readiness checks, diagnostic guidance, and troubleshooting resources
Serve as escalation point for complex network and device readiness issues
Analyze technical incident trends, identify root causes, and recommend preventive changes
Coordinate with supply chain partners on loaner device requirements and readiness
Partner with test day delivery teams on technical guidance, release impacts, and testing-window escalations
Equip community engagement and outreach partners with technical knowledge
Track and manage readiness work and requests in Jira and Salesforce
Document durable processes and guidance for cross-team knowledge sharing

Requirements

What you’ll need

5–7 years of experience in technical readiness, IT operations, or technical program work translating technical requirements for non-technical audiences
Deep knowledge of network environments, including bandwidth, firewalls, content filtering, and allowlisting
Experience with managed device fleets across common operating systems
Experience managing technical change, including software releases or platform updates
Strong technical writing skills
Experience analyzing incident or support data to identify root causes and recommend preventive fixes
Experience partnering with product, engineering, and vendor teams on requirements and escalations
Proficiency with Jira and Salesforce
Bachelor's degree or equivalent combination of education and relevant experience
Ability to travel 4–6 times a year to College Board offices or on behalf of College Board business
Authorization to work in the United States
Clear and concise written and verbal communication skills
Curiosity and willingness to adopt emerging technologies and AI-driven solutions
Commitment to growth, learning, feedback, and continuous improvement
Collaborative and empathetic approach
Preferred: Experience in K-12, higher education, or enterprise IT environments
Technical certifications such as CompTIA Network+ are welcome but not required

Benefits

Comp & perks

Option to be fully remote or hybrid for candidates living near College Board offices (Tuesday and Wednesday in office)
Occasional travel for business purposes
Comprehensive compensation and benefits package
Location-adjusted salary
Transparent compensation and benefits discussions throughout the hiring process