Security Engineer II – Data Protection and Network Security

The College Board

. Triage incoming ZScaler and DLP tickets, categorize by severity, and route appropriately .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $116,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cybersecurity and IT operations, with a strong focus on ZScaler and DLP policy management, ticket triage, and documentation. Proficient in scripting for automation and experienced in collaborating with cross-functional teams to enhance security processes.

Highest-signal resume keywords

ZScaler Policy ManagementData Loss Prevention (DLP)Python ScriptingServiceNow ExperienceSecurity+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Security ConceptsPolicy TuningIncident InvestigationScripting ExperienceDocumentation Skills

Soft Skills

Clear CommunicationAttention to DetailOrganizational SkillsCollaborative ApproachCuriosity for Emerging Technologies

Tools & Technologies

ServiceNowSplunkSIEMZScalerDLP Solutions

Certifications & Qualifications

Security+Network+ZScaler CertificationDLP Vendor Certification

Industry Keywords

CybersecurityIT OperationsRegulated EnvironmentSOX ComplianceHIPAA Compliance

Tech Stack

Tools & technologies

CloudCyber SecurityITSMPythonServiceNowSplunk

About the role

Key responsibilities & impact

Triage incoming ZScaler and DLP tickets, categorize by severity, and route appropriately
Investigate and resolve common ZScaler policy blocks and DLP alerts, escalating complex cases as needed
Support end users experiencing access or policy issues
Maintain accurate ticket documentation for SLA tracking and reporting
Tune DLP detection rules and ZScaler policies to reduce false positives and negatives
Support rollout of new ZScaler and DLP policy changes across business units
Maintain a registry of active policies, exceptions, and business justifications
Test and validate policy changes before production deployment
Support development of RACI and escalation paths across Security, IT, and business stakeholders
Build and maintain knowledge base articles, runbooks, and triage playbooks
Participate in planning, standups, retrospectives, and process improvements
Produce recurring reports on ticket volume, SLA performance, and outstanding alignment gaps
Partner with IT, Network Engineering, Compliance, and business-unit stakeholders

Requirements

What you’ll need

2 to 4 years of experience in cybersecurity, IT operations, network security, or a related technical role
Working knowledge of network security concepts and/or data protection principles (DLP, secure web gateways, ZTNA)
Hands-on experience investigating and resolving policy or access issues
Attention to detail in triage and documentation
Comfort working with structured processes (tickets, checklists, SLAs)
Ability to communicate clearly with end users and technical and non-technical stakeholders
Strong organizational and documentation skills
Ability and enthusiasm to learn new security tools and technologies
Authorization to work in the United States
Authorization to work in the United States for any employer
1+ years of software or scripting experience (Python, PowerShell, or similar) to support automation of triage, reporting, or policy tuning
Experience with SIEM or IT service management/ticketing platforms (e.g., ServiceNow, Splunk)
Exposure to cloud security or network architecture concepts
Relevant certifications (Security+, Network+, or a ZScaler/DLP vendor certification)
Experience working in a regulated or audited environment (e.g., SOX, HIPAA, PCI)
Clear and concise written and verbal communication skills
Curiosity and enthusiasm for emerging technologies
Learner's mindset and commitment to growth
Collaborative and empathetic approach
Drive for impact and excellence

Benefits

Comp & perks

Comprehensive compensation and benefits package
Location-adjusted salaries
Transparent conversations about compensation and benefits throughout the hiring process
Meaningful career
Supportive team