Senior Director, User Readiness

The College Board

. Lead the User Readiness portfolio spanning community management, digital engagement, technical readiness, and risk monitoring and intervention .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $104,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading multi-program operations with a focus on user readiness, community management, and digital engagement. Proven ability to drive performance through strategic leadership, data analysis, and effective communication with technical teams.

Highest-signal resume keywords

User Readiness LeadershipData Analysis and InterpretationCommunity ManagementStrategic LeadershipChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProgram ManagementDigital EngagementCommunity ManagementBusiness Case DevelopmentProcess DesignTechnical Requirements CommunicationEmail Marketing CampaignsOperational Model DesignAnalytics

Soft Skills

Inclusive LeadershipCoaching and DevelopmentClear CommunicationCollaborative ApproachCuriosity and Enthusiasm

Tools & Technologies

Digital Testing PlatformsAnalytics ToolsEmail Marketing ToolsChange Management SoftwareCommunity Engagement Platforms

Industry Keywords

Education TechnologyCustomer SuccessHigh-Stakes Service DeliveryOrganizational ChangeTalent Management

About the role

Key responsibilities & impact

Lead the User Readiness portfolio spanning community management, digital engagement, technical readiness, and risk monitoring and intervention
Oversee network, digital, and analytics talent and approximately 30 contract community support staff
Set team vision and priorities, track progress, coach staff, and support goal achievement
Cultivate an inclusive, high-achieving culture aligned with College Board Operating Principles
Identify and close talent and skill gaps in analytics, process design, and experience mindset
Build growth and succession pathways for Directors and their teams
Coach Directors to own outcomes within their functions
Interpret portfolio data and analysis to build business cases and drive process, technology, and resourcing changes
Own the shared definition of user readiness and operating standards across College Board programs
Define readiness risks, signals, thresholds, and intervention standards
Anticipate business needs and direct changes to process, case management, and technology requirements
Set priorities across readiness functions and own the master planning calendar and milestone cadence
Own readiness outcomes for coordinators and testing staff and reallocate focus based on results
Lead cross-portfolio retrospectives to shape future strategy
Own user readiness for College Board’s next-generation digital testing platform
Represent the User Readiness roadmap to strategic College Board partners
Evolve the User Readiness model alongside digital modernization efforts
Design onboarding and change management for new programs entering the shared model
Serve as technology integrator and primary spokesperson for product and technical requirements

Requirements

What you’ll need

Combination of education and experience equal to 10+ years in complex, multi-program operations, community, or customer-success functions
Experience managing people leaders
Experience leading people leaders and a technical workforce, including network, digital, and analytics staff, alongside program or product management experts
Strategic and inclusive leadership style
Proven ability to drive performance and growth through clear expectations, evidence-based feedback, coaching, and development
Strong data and analytics background, including interpreting complex analysis and building business cases
Proven track record designing and operationalizing a shared, cross-program operating model
Experience running digital email or marketing campaigns, or activation-focused programs
Experience managing up and across with strategic partners overseeing policy, technology, data, and/or marketing
Demonstrated ability to lead organizational change and transition teams from legacy operating models
Executive-level written and verbal communication skills
Experience communicating product and technical requirements directly to technology teams
Comfort with ambiguity and building new capability from scratch
Ability to travel occasionally, 3–5 times a year, to College Board offices or on behalf of College Board business
Preferred: experience in assessment, education technology, or another high-stakes service-delivery environment
Preferred: direct experience building or scaling a community engagement, customer success, or user-success function
Passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, including AI-driven solutions and new digital tools
Clear and concise written and verbal communication skills
Learner’s mindset and commitment to growth
Drive for impact and excellence, including data-informed decision-making
Collaborative and empathetic approach
Authorization to work in the United States

Benefits

Comp & perks

Flexible choice of fully remote or hybrid work for candidates living near College Board offices
Comprehensive compensation and benefits package
Fair and competitive compensation
Location-adjusted salary
Supportive team and meaningful career
Performance exercise, leadership conversation, and reference checks included in the hiring process