Resident Occupancy Specialist

The Community Builders, Inc.

. Provide a superior level of customer service to residents, guests and team members at the property site .

Posted 10/30/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage administrative tasks effectively in a property management environment. Proficient in Microsoft Office and familiar with industry-specific software such as Yardi, with a focus on compliance and resident engagement.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyExperience with Yardi SoftwareKnowledge of Section 8 HousingAdministrative Support Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAdministrative SupportData EntryTyping (35 WPM)Lease ProcessingService Request ManagementMarket SurveysClerical DutiesCompliance ManagementRecord Keeping

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingListening SkillsProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMS OutlookTelephone SystemsOffice Copiers

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Property ManagementLIHTCSection 8 HousingCommunity EngagementRental Payment Processing

About the role

Key responsibilities & impact

Provide a superior level of customer service to residents, guests and team members at the property site
Show and lease apartments
Assist with the moving process
Provide administrative support to the Community and/or Services Maintenance Manager
Ensure compliance with regulatory requirements
Answer or return calls promptly
Schedule appointments and conduct in-person visits
Listen to resident requests, concerns and comments and refer them as appropriate
Develop relationships with residents to understand their needs and build trust
Initiate and follow up on Maintenance Service Requests
Greet prospective tenants and show the property and its features
Process applications and follow up with applicants
Pre-qualify prospects according to company procedures and housing requirements
Conduct service inspections to ensure apartments are in move-in condition
Facilitate and attend community engagement activities
Manage rental payment processes
Prepare recertifications and lease renewals and enter data into the tracking system
Contribute to community cleanliness and curb appeal
Conduct market surveys and shop competitive communities
Perform clerical duties including photocopying, faxing, mailing, filing, and package distribution
Track and ensure timely delivery of resident notices
Coordinate and maintain records for staff office, phones, parking and office keys
Code and process invoices and research discrepancies

Requirements

What you’ll need

High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office
Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems
Proficiency with Microsoft Office including Word, Excel and MS Outlook
Industry software such as Yardi a plus
Candidates with experience in Section 8 housing and LIHTC are preferred
Five days a week in office is required

Benefits

Comp & perks

Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program