The Community Builders, Inc.

General

• Lead day-to-day planning and operations of the IRS VITA tax site
• Finalize the site plan with TCB staff and BTHC, including hours, service model, client flow, staffing, and equipment
• Coordinate site preparation, client intake, eligibility screening, tax preparation workflow, quality review, e-filing, and troubleshooting
• Ensure compliance with IRS VITA, BTHC, partner, taxpayer privacy, data security, and quality requirements
• Coordinate volunteer communication, scheduling, assignments, support, training, certification, logistics, and coverage
• Complete required IRS VITA certifications and participate in Site Coordinator and other required training
• Oversee preparation, quality review, e-filing, and transmission of federal and Massachusetts state tax returns
• Monitor return status and resolve rejected returns, transmission errors, and other filing issues
• Coordinate with BTHC and TCB staff on planning, volunteer support, technical assistance, meetings, trainings, and performance reporting
• Ensure the site opens as scheduled and successfully files at least 150 tax returns

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