Site Coordinator

The Community Builders, Inc.

. Lead day-to-day planning and operations of the IRS VITA tax site .

Posted 10/15/2026part-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in tax preparation, compliance with IRS VITA standards, and effective volunteer management. Proficient in coordinating operations, ensuring quality service delivery, and maintaining taxpayer privacy and data security.

Highest-signal resume keywords

IRS VITA CertificationTax Preparation ExperienceVolunteer SupervisionClient-Centered ServiceData Security Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Individual Income Tax PreparationEligibility ScreeningQuality ReviewE-FilingTroubleshooting Tax Filing Issues

Soft Skills

Organizational SkillsCommunication SkillsCustomer Service SkillsProblem-Solving Skills

Tools & Technologies

Tax Preparation SoftwareBasic Online Systems

Certifications & Qualifications

IRS VITA CertificationAdvanced CertificationSite Coordinator Training

Industry Keywords

VITATCETaxpayer PrivacyData SecurityClient Flow

About the role

Key responsibilities & impact

Lead day-to-day planning and operations of the IRS VITA tax site
Finalize the site plan with TCB staff and BTHC, including hours, service model, client flow, staffing, and equipment
Coordinate site preparation, client intake, eligibility screening, tax preparation workflow, quality review, e-filing, and troubleshooting
Ensure compliance with IRS VITA, BTHC, partner, taxpayer privacy, data security, and quality requirements
Coordinate volunteer communication, scheduling, assignments, support, training, certification, logistics, and coverage
Complete required IRS VITA certifications and participate in Site Coordinator and other required training
Oversee preparation, quality review, e-filing, and transmission of federal and Massachusetts state tax returns
Monitor return status and resolve rejected returns, transmission errors, and other filing issues
Coordinate with BTHC and TCB staff on planning, volunteer support, technical assistance, meetings, trainings, and performance reporting
Ensure the site opens as scheduled and successfully files at least 150 tax returns

Requirements

What you’ll need

Experience preparing individual income tax returns required
Prior VITA/TCE experience strongly preferred
Ability to complete required IRS VITA certification, including Advanced certification and Site Coordinator training, before the site opens
Strong organizational, communication, customer-service, and problem-solving skills
Experience supervising volunteers, staff, or community programs preferred
Ability to work effectively with people from varied backgrounds and provide respectful, client-centered service
Ability to maintain confidentiality and follow taxpayer privacy and data-security requirements
Comfort using computers, tax preparation software, and basic online systems
Spanish speaker strongly preferred

Benefits

Comp & perks

Seasonal part-time employment
Compensation of $30-$35/hour based on experience
Approximately 120-150 total hours
Virtual meetings and flexible meeting/office schedule