The Critical Update inc

Support Engineer

• Provide outsourced IT support and cybersecurity to small businesses and nonprofit organizations in the Austin metro
• Provide routine end-user support
• Respond to service calls involving new computer setup, GSuite assistance, and migration to MS365
• Run network drops and help clients configure networks when moving offices
• Work with vendors' technical support to resolve issues
• Provision new systems and assist clients remotely
• Support Windows and Mac environments
• Manage MS365 and Google Workspace environments
• Implement security policies and troubleshoot end-user issues
• Fight malware and viruses
• Prioritize service calls and schedule daily activities
• Respond to technical assistance requests in person, by phone, and electronically
• Keep colleagues and customers informed of incident progress and impending changes or agreed outages
• Log help desk interactions, document solutions, and help develop SOPs
• Execute service ticket and workflow processes
• Help run network cabling in commercial buildings and office suites

Explore Technical Support – Helpdesk at The Critical Update inc. Review requirements and application details.