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Business Support Officer – People and Culture
The Duke of Edinburgh's Award. Provide high-quality administrative support across the People & Culture Team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and organizational skills, with expertise in coordinating meetings, managing travel logistics, and maintaining records. Proficient in Microsoft Office tools and experienced in supporting Learning & Development initiatives within HR and People & Culture environments.
Highest-signal resume keywords
Administrative SupportMeeting CoordinationDiary ManagementCustomer ServiceLearning Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record MaintenanceTravel ArrangementAgenda PreparationMinute TakingFacilities Management
Soft Skills
Attention to DetailStakeholder ManagementProactive InitiativeConfidentialitySelf-Motivation
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsMicrosoft PowerPoint
Certifications & Qualifications
Enhanced Disclosure and Barring Service Check
Industry Keywords
People & CultureHealth & SafetyOrganisational DevelopmentLearning & DevelopmentOffice Management
About the role
Key responsibilities & impact- Provide high-quality administrative support across the People & Culture Team
- Coordinate and minute Health & Safety and Staff Consultation Forum meetings
- Manage Display Screen Equipment risk assessments
- Coordinate desk and meeting room bookings across the Reading office
- Process incoming post and cheques, liaising with Finance as required
- Respond to and record enquiries in line with DofE policies and procedures
- Coordinate annual PAT testing and maintain Health & Safety records
- Manage stationery requests across the organisation
- Act as key contact for office access and desk booking systems
- Provide administrative support for Learning & Development, Equity, Inclusion, and Wellbeing activities
- Coordinate training programmes, including venues, travel, accommodation, and logistics
- Support administration and maintenance of the Learning Management System
- Assist with team meetings, workshops, and events
- Coordinate hire car, hotel, and travel booking requests
- Liaise with the Reading office landlord and external suppliers
- Coordinate office access passes, cleaning arrangements, and other facilities services
- Support the effective day-to-day operation of the Reading office
Requirements
What you’ll need- Strong administrative and organisational skills with the ability to manage a varied workload
- Experience coordinating meetings, preparing agendas, and producing accurate minutes
- Excellent diary and calendar management skills
- Strong attention to detail and experience maintaining records, trackers, and filing systems
- Excellent customer service and stakeholder management skills
- Experience arranging travel, accommodation, venues, and catering
- Ability to handle confidential information with professionalism and discretion
- Strong IT skills, including Microsoft Word, Excel, Outlook, Teams, and PowerPoint
- Self-motivated, proactive, and able to work independently using initiative
- Previous experience in office or facilities management desirable
- Knowledge of HR, People & Culture, Organisational Development, or Learning & Development environments desirable
- Experience using Learning Management Systems or training platforms desirable
- Successful applicants must undergo an Enhanced Disclosure and Barring Service check, including references covering gaps in employment or education
- Confirm eligibility to work in the UK
- Complete a health check
Benefits
Comp & perks- Generous pension contribution
- Employee assistance programme
- Healthcare cash plan
- Volunteer leave
- 25 days holiday plus Bank Holidays
- Additional 3 days paid leave between Christmas and New Year
- Option to buy additional annual leave
- Benefits discount website
- Death in service benefit of 4 x salary
- Incapacity benefit
- Generous family leave
- Generous sick leave
- Geographical allowance of 7%, capped at £4,000 per annum, subject to eligibility