Enterprise Systems Support Administrator

The HALO Trust

. Manage all support related issues across all Enterprise Systems, resolving support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.

Posted 11/3/2026full-timeRemote • United KingdomMid-LevelSenior💰 £30,000 - £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NetSuite administration, configuration, and user support, ensuring compliance with security and governance best practices. Capable of troubleshooting system issues and optimizing enterprise systems while supporting international stakeholders across multiple time zones.

Highest-signal resume keywords

NetSuite AdministrationSystem ConfigurationUser SupportJIRA Service ManagementTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetSuite ConfigurationUser Account ManagementWorkflow CustomizationDashboard CreationSystem TestingRoot-Cause AnalysisChange ControlFinancial Reporting ToolsIncident Resolution ManagementCompliance Best Practices

Soft Skills

Problem-SolvingFlexibilityStakeholder Engagement

Tools & Technologies

JIRAFleetwaveHRIS PlatformsPayhawkAdaptive PlanningSolution7

Industry Keywords

Enterprise SystemsNot-for-ProfitMulti-Country OperationsGovernancePerformance Monitoring

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage all support related issues across all Enterprise Systems, resolving support requests through Jira Service Management, including system performance monitoring, issue triage, and ongoing platform optimisation across all programmes.
Manage day-to-day NetSuite administration, including user setup, roles, permissions, and security access.
Configure and customise NetSuite fields, forms, records, workflows, dashboards, KPIs, reminders and reports for Finance, Procurement, Inventory, and Fixed Assets.
Troubleshoot system issues and coordinate with third-party partners and support providers.
Carry out testing for system upgrades and rollouts.
Uphold HALO’s core values and standards and adhere to policies, procedures, code of conduct and safeguarding requirements.
Support international stakeholders across time zones.
Travel occasionally to the London/Dumfries office and, where required, overseas for system implementations, programme governance and stakeholder engagement.

Requirements

What you’ll need

Proven experience supporting NetSuite in a production environment, including system administration, configuration and end user support.
Experience managing NetSuite user accounts, roles, permissions, and access controls in line with security, compliance and governance best practice.
Experience supporting business users with system queries, incidents, and service requests, including troubleshooting and root-cause analysis and resolution management.
Hands on experience configuring and maintaining NetSuite to meet business requirements including custom fields, forms, records, workflows, dashboards and reports
Experience supporting additional enterprise applications such as Fleetwave, HRIS platforms, JIRA/JIRA service Management or other business critical systems with the ability to develop expertise across a wider enterprise systems portfolio
Experience supporting multiple programmes, subsidiaries, within a shared ERP environment.
Familiarity with documenting support procedures, knowledge articles, or configuration decisions.
Experience supporting or administering finance systems including Payhawk (expense management and corporate cards), Adaptive Planning (FP&A, budgeting and forecasting), and Solution7 or similar financial reporting and consolidation tools.
Experience of using JIRA as a user or administrator.
Experience of system testing, change control and user acceptance testing (UAT).
Experience in a not-for-profit or complex, multi-country operating environment.
Ability to work extended periods at a desk using IT equipment.
Capacity to work flexibly to support international stakeholders across time zones.

Benefits

Comp & perks

25 days’ annual leave plus 8 statutory holidays
Non-contributory life assurance
Private medical health cover
Pension contributions matched by HALO up to 5%
Emergency medical insurance while travelling overseas (including on leave)
Flexible working policy