Accounting Operations Supervisor

The Hanover Insurance Group

. Lead the day-to-day execution of assigned premium, loss, commission, cash, receivable, collection, and related accounting processes .

Posted 9/29/2026full-timeWorcester • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounting processes, including account reconciliations, financial analyses, and compliance with U.S. GAAP and Sarbanes-Oxley controls. Proven ability to lead teams, analyze financial data, and implement process improvements in a Property & Casualty insurance environment.

Highest-signal resume keywords

5+ Years Accounting ExperienceU.S. GAAP Accounting PrinciplesSarbanes-Oxley ControlsMicrosoft Excel ProficiencyProperty & Casualty Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ReconciliationFinancial AnalysisJournal Entry PreparationInternal Control PracticesData Analysis

Soft Skills

Organizational SkillsPrioritization SkillsWritten CommunicationVerbal CommunicationCoaching and Development

Tools & Technologies

Microsoft 365 ApplicationsPower BIGeneral Ledger SystemsFinancial Reporting SystemsEnterprise Resource Planning Systems

Certifications & Qualifications

CPACMAMBA

Industry Keywords

Property & Casualty InsuranceFinancial ComplianceOperational Accounting ProcessesAuditBusiness Intelligence

About the role

Key responsibilities & impact

Lead the day-to-day execution of assigned premium, loss, commission, cash, receivable, collection, and related accounting processes
Collaborate with management on team priorities, work assignment, alignment, progress monitoring, and timely completion of deliverables
Review and approve account reconciliations, journal entries, financial analyses, control documentation, and other accounting deliverables
Oversee investigation and resolution of accounting discrepancies, aged reconciling items, interface issues, and operational exceptions
Ensure accounting activity complies with applicable accounting policies, control requirements, and established procedures
Analyze overdue premium, financial receivables, legal collections, and other relevant trends
Identify emerging issues and communicate insights and recommendations to management and business partners
Oversee performance, review, and documentation of applicable Sarbanes-Oxley controls
Support accounting policy, control-standard, departmental-procedure, audit, regulatory examination, and compliance activities
Coach, develop, and hold junior accounting professionals accountable for quality, accuracy, timeliness, and execution
Provide input into performance evaluations, compensation recommendations, development plans, and talent decisions
Allocate resources, adjust priorities, and develop team capabilities through coaching, training, knowledge sharing, cross-training, and stretch assignments
Evaluate accounting processes and lead or support standardization, automation, workflow improvement, and financial-system changes
Use financial data and operational metrics to identify trends, root causes, and improvement opportunities
Develop and monitor measures related to timeliness, quality, productivity, outstanding items, and control effectiveness
Serve as subject matter expert and primary contact for assigned accounting processes
Partner with Finance, Operations, Technology, Treasury, Claims, Billing, and other teams to resolve issues and implement solutions
Communicate accounting results, trends, risks, control matters, and operational concerns to management and business partners
Participate in cross-functional projects and initiatives affecting assigned accounting processes

Requirements

What you’ll need

5+ years of progressive accounting, finance, or related professional experience
Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant work experience
Strong understanding of Property & Casualty insurance (Personal and Commercial Lines)
Experience preparing or reviewing account reconciliations, journal entries, financial analyses, and/or accounting controls
Strong understanding of U.S. GAAP accounting principles and internal-control practices
Ability to analyze financial information, identify issues, and develop practical solutions
Strong organizational and prioritization skills, with ability to manage multiple responsibilities and deadlines
Strong written and verbal communication skills
Proficiency with Microsoft Excel and other Microsoft 365 applications, including Power BI
Preferred: 2+ years of supervisory, team leadership, project leadership, or comparable experience
Preferred: Experience with premium, loss, commission, cash, receivable, collection, or other operational accounting processes
Preferred: Experience with Sarbanes-Oxley controls and internal or external audits
Preferred: Experience using general ledger, reconciliation, financial reporting, workflow, or enterprise resource planning systems
Preferred: Experience with data analytics, business-intelligence, visualization, or automation tools
Preferred: Familiarity with legacy/mainframe systems
Preferred: CPA, CMA, MBA, or another relevant professional designation

Benefits

Comp & perks

Hybrid/Flex work arrangement
Full-time, exempt role