The Hanover Insurance Group

Consultant

• Independently manage highly complex Employment Practices Liability claims with significant financial exposure
• Perform complex coverage analysis, investigation, evaluation, negotiation, and resolution of claims
• Negotiate settlements on the company’s largest and most sensitive losses
• Provide strategic consultation on large claim handling for staff and independent adjusters
• Participate in resolution strategy development and ensure consistency across high-impact cases
• Communicate with leadership about critical claim developments and emerging trends
• Serve as a subject matter expert on large-loss claim handling across jurisdictions
• Co-adjust select cases to support learning and influence outcomes
• Provide technical guidance and mentorship to less experienced adjusters
• Lead collaboration with underwriting, legal, agents, vendors, and other stakeholders
• Use data tools and analytics to identify trends and improve claim outcomes
• Ensure compliance with documentation standards
• Prepare detailed reports for leadership
• Support continuous improvement initiatives
• Maintain state adjuster licenses and complete continuing education

EPL Claims Consultant

Accounting Manager

• Manage all day-to-day accounting team functions, internal controls, and quality assurance processes
• Oversee monthly, quarterly, and annual internal and external GAAP and statutory reporting
• Ensure accurate and timely preparation, review, and analysis of financial information, regulatory filings, internal controls, and disclosures
• Ensure compliance with NAIC, SEC, SOX, SAP, GAAP, and company accounting policies
• Serve as subject matter expert and point person for accounting, systems, and reporting matters
• Analyze, review, and evaluate financial statement data flows and key controls
• Solve issues and significant variances in financial reporting
• Manage day-to-day accounting operations, internal controls, quality assurance activities, routine and non-routine reporting deliverables, and ad-hoc projects
• Oversee close processes and ensure timely reporting deliverables
• Review and approve complex journal entries, reconciliations, and supporting workpapers
• Prepare, review, and analyze financial results; investigate variances and resolve reporting issues
• Oversee accounting and reporting activities supporting SAP, GAAP, and SEC requirements
• Support NAIC reporting, regulatory filings, and insurance industry financial reporting requirements
• Partner with internal and external auditors during audits and regulatory examinations
• Research, document, and implement new accounting guidance and reporting requirements
• Maintain and enhance internal control documentation and testing activities
• Lead process improvement and automation initiatives based on end-to-end financial statement data flows and reporting outputs
• Identify technology opportunities and develop accounting/reporting solutions
• Lead, mentor, develop, and evaluate accounting staff
• Establish team priorities, allocate resources, and monitor performance
• Collaborate with operations, IT, actuarial, finance, HR, management, and audit teams
• Communicate complex accounting matters and recommendations to senior leadership

Underwriter

• Support assigned Underwriter(s) on new business submissions and renewal accounts
• Collaborate directly with the Underwriter and UT leader
• Provide customer service support for agents and underwriters, including escalation and rush requests
• Develop familiarity with underwriting profitability, Renewal Book quality, and authority-level execution
• Understand service metrics, workflows, and UT best practices
• Build agency relationships and service experience
• Participate in ongoing training with peers and UT leadership
• Apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis
• Process endorsements within authority and refer those outside authority to the Middle Market Underwriter
• Organize renewal books outside authority by initiating renewal preparation and gathering information from agents, claims adjustors, and risk solution representatives

Middle Market Underwriting Technician

• Independently manage highly complex Employment Practices Liability claims with significant financial exposure
• Perform complex coverage analysis, investigation, evaluation, negotiation, and resolution of claims
• Negotiate settlements on large and sensitive losses using advanced strategies to mitigate risk and control expenses
• Provide strategic consultation on large claim handling for staff and independent adjusters
• Participate in resolution strategy development and ensure consistency across high-impact cases
• Communicate with leadership about critical claim developments and emerging trends
• Serve as a subject matter expert on large-loss claim handling
• Coordinate consistent handling of large losses across jurisdictions
• Co-adjust select cases to support learning and influence outcomes
• Provide technical guidance and mentorship to less experienced adjusters
• Lead collaboration with underwriting, legal, agents, vendors, and other stakeholders
• Use data tools and analytics to identify trends and improve claim outcomes
• Ensure compliance with documentation standards
• Prepare detailed reports for leadership and support continuous improvement efforts
• Maintain state adjuster licenses and complete continuing education

Business Analyst

• Collect, develop, analyze, document and communicate business needs and requirements
• Liaise and collaborate with technology and business organizations
• Assess assignment needs through direct interaction with management, leadership, technology, business and customers
• Analyze requirements and develop specifications, storyboards and prototypes for integrated solutions
• Support or lead highly complex business and technical processes across multiple departments or lines of business
• Serve as a subject matter expert and potentially lead large-scope projects
• Provide technical expertise across business functions and understand relationships between business, data and technology
• Manage collection, analysis, documentation and coordination of multiple business and technical requirements
• Facilitate planning and requirements-gathering sessions with business partners
• Establish business-partner relationships and manage innovative solution development and implementation
• Provide technical coaching and mentoring to less experienced team members
• Research and apply best practices to technology solutions
• Define business needs, align them with priorities and assess impacts on other processes
• Advise business partners on options, technical limitations, risks and cost-benefit considerations
• Oversee requirements documentation and participate in prototype development
• Collaborate with project managers across requirements, design, testing, implementation and maintenance
• Support development and execution of test/use cases
• Define when to employ automation and determine its impact
• Participate in, facilitate and lead project meetings and sessions
• Support complex reports and report requirements
• Analyze and provide production support for complex or escalated issues
• Partner with technology development to provide solutions
• Provide support through the warranty period when needed

Senior Business Analyst

Adjuster

• Independently manage moderate to complex, high-value casualty claims
• Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
• Identify risk-transfer and subrogation opportunities
• Resolve disputes, deescalate sensitive situations, and manage negotiation and litigation strategies
• Ensure compliance with regulatory and company standards
• Maintain accurate claim records and prepare comprehensive reports
• Execute jurisdictional compliance requirements and support others with regulatory obligations
• Set reserves, authorize payments, and make financial decisions within authority
• Coordinate with legal, underwriting, vendors, agents, and other stakeholders
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Use advanced tools and analytics to identify trends and improve claims-handling efficiency
• Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
• Mentor junior claim handlers and support training, best practices, and educational materials

Senior Workers Comp Adjuster

• Independently manage moderate to complex and high-value field property claims
• Conduct outside field investigations and catastrophe response
• Communicate empathetically with claimants and stakeholders throughout the claims process
• Set reserves, authorize payments, and make financial decisions within authority
• Investigate claims, assess coverage, and issue reservation of rights and coverage letters
• Investigate suspicious claims and refer cases to the Special Investigation Unit as needed
• Identify risk-transfer and subrogation opportunities and support recovery efforts
• Maintain detailed claim records and ensure jurisdictional and regulatory compliance
• Prepare reports summarizing findings and recommendations
• Coordinate with legal, underwriting, vendors, agents, and other stakeholders
• Lead cross-functional meetings and communicate complex information
• Represent the company in mediations, arbitrations, and trials as needed
• Mentor junior adjusters and support training and best-practice development

Senior Field Adjuster

• Independently manage moderate to complex and high-value field property claims
• Conduct outside field investigations and catastrophe response
• Communicate empathetically and clearly with claimants and stakeholders throughout the claims process
• Set reserves, authorize payments, and make financial decisions within authority
• Lead investigations, assess coverage, and issue reservation of rights and coverage letters
• Investigate suspicious claims, use advanced techniques and tools, and refer matters to the Special Investigation Unit as needed
• Identify risk-transfer and subrogation opportunities and support recovery efforts
• Maintain detailed claim records and ensure compliance with jurisdictional requirements
• Prepare reports summarizing findings and recommendations
• Coordinate with legal, underwriting, vendors, agents, and other internal and external stakeholders
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Represent the company in mediations, arbitrations, and trials as needed
• Mentor junior adjusters and support training and best-practice development

• Independently manage moderate to complex, high-value casualty claims
• Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
• Identify risk-transfer and subrogation opportunities
• Resolve disputes, de-escalate sensitive situations, and manage negotiation and litigation strategy
• Ensure claims activities comply with regulatory and company standards
• Maintain accurate records and prepare comprehensive reports
• Execute jurisdictional compliance requirements and support others with regulatory obligations
• Set reserves, authorize payments, and make financial decisions within authority
• Coordinate with legal, underwriting, vendors, agents, and other stakeholders
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency
• Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
• Mentor junior claim handlers and support training, best practices, and educational materials

Human Resources

• Advance Hanover's HR compliance governance program
• Partner with Employee Relations, Legal, Payroll, Compensation, Talent Acquisition, HR Technology, HR Support Services, and other stakeholders
• Coordinate reviews of regulatory changes with impacted HR functions and Legal
• Facilitate stakeholder discussions to clarify ownership, responsibilities, and implementation plans
• Support development and distribution of compliance guidance, communications, and resources
• Monitor compliance-related training requirements, ownership, and completion
• Track implementation activities, milestones, outstanding actions, and compliance obligations
• Manage HR compliance vendor relationships and external resources
• Monitor regulatory developments and identify potential impacts across HR functions
• Administer Employee Relations-owned compliance programs and reporting requirements
• Review, update, and maintain HR policies, standards, and related documentation
• Maintain the HR compliance inventory, including requirements, ownership, controls, and governance documentation
• Monitor compliance status and emerging risks; identify and elevate gaps or concerns
• Facilitate compliance reviews and track priorities and action items
• Prepare dashboards, scorecards, and compliance reporting for HR leadership
• Support regulatory examinations, internal audits, enterprise risk reviews, and compliance assessments
• Coordinate documentation, evidence collection, and stakeholder preparation
• Identify opportunities to improve compliance tracking, reporting, and operational effectiveness
• Support simplification or automation of compliance-related activities
• Maintain compliance tools, templates, and supporting resources

Human Resources Compliance Analyst

• Advance Hanover's HR compliance governance program
• Coordinate review of regulatory changes with impacted HR functions and Legal
• Facilitate stakeholder discussions to clarify ownership, responsibilities, and implementation plans
• Support development and distribution of compliance guidance, communications, and resources
• Monitor HR compliance training requirements, ownership, and completion
• Track implementation activities, milestones, and outstanding actions
• Manage HR compliance vendor relationships and external resources
• Monitor regulatory developments and identify impacts across HR functions
• Administer Employee Relations-owned compliance programs and reporting requirements
• Review, update, and maintain HR policies, standards, and documentation
• Maintain the HR compliance inventory, including requirements, ownership, controls, and governance documentation
• Monitor compliance obligations, implementation status, and emerging risks; identify and escalate gaps
• Facilitate compliance reviews and track priorities and action items
• Prepare dashboards, scorecards, and compliance reporting for HR leadership
• Support regulatory examinations, internal audits, enterprise risk reviews, and compliance assessments
• Identify opportunities to improve compliance tracking, reporting, and operational effectiveness
• Support simplification or automation of compliance-related activities
• Maintain compliance tools, templates, and supporting resources

• Identify, solicit, underwrite, and sell new and renewal Technology accounts
• Apply risk selection, hazard identification, coverage analysis, and loss analysis
• Utilize underwriting tools and guidelines to ensure compliance and profitability
• Analyze pricing components, rating methodology, exposure, financial analysis, and competitive positioning
• Uncover the full scope of operations and exposures through critical questioning
• Complete file documentation and clearly articulate account decisions
• Follow CAT guidelines and maintain underwriting discipline
• Provide accurate rating instructions before proposal generation
• Underwrite and price Technology specialty coverages including products, professional, and cyber liability
• Manage an assigned portfolio to achieve premium, profitability, retention, industry mix, and new business goals
• Analyze financial reports and insurance performance metrics, including OBIEE
• Prepare and review adverse underwriting decisions, rate appeals, and declinations
• Identify, solicit, pipeline, negotiate, and close accounts aligned with Technology and branch strategies
• Profile agency partners and market capabilities to agents
• Maintain knowledge of state and territory regulations and trends
• Build relationships and secure commitments through relationship management and negotiation
• Identify cross-sell opportunities and partner with other business units
• Communicate Hanover’s products and appetite at point of sale
• Execute sales practices using Salesforce and other tools
• Deliver sales presentations to agents and customers
• Collaborate with Claims, Risk Solutions, and Operations
• Develop and implement Territory Business Plans for agency partners

Underwriting Specialist, Small Commercial Lines

• Lead the day-to-day execution of assigned premium, loss, commission, cash, receivable, collection, and related accounting processes
• Collaborate with management on team priorities, work assignment, alignment, progress monitoring, and timely completion of deliverables
• Review and approve account reconciliations, journal entries, financial analyses, control documentation, and other accounting deliverables
• Oversee investigation and resolution of accounting discrepancies, aged reconciling items, interface issues, and operational exceptions
• Ensure accounting activity complies with applicable accounting policies, control requirements, and established procedures
• Analyze overdue premium, financial receivables, legal collections, and other relevant trends
• Identify emerging issues and communicate insights and recommendations to management and business partners
• Oversee performance, review, and documentation of applicable Sarbanes-Oxley controls
• Support accounting policy, control-standard, departmental-procedure, audit, regulatory examination, and compliance activities
• Coach, develop, and hold junior accounting professionals accountable for quality, accuracy, timeliness, and execution
• Provide input into performance evaluations, compensation recommendations, development plans, and talent decisions
• Allocate resources, adjust priorities, and develop team capabilities through coaching, training, knowledge sharing, cross-training, and stretch assignments
• Evaluate accounting processes and lead or support standardization, automation, workflow improvement, and financial-system changes
• Use financial data and operational metrics to identify trends, root causes, and improvement opportunities
• Develop and monitor measures related to timeliness, quality, productivity, outstanding items, and control effectiveness
• Serve as subject matter expert and primary contact for assigned accounting processes
• Partner with Finance, Operations, Technology, Treasury, Claims, Billing, and other teams to resolve issues and implement solutions
• Communicate accounting results, trends, risks, control matters, and operational concerns to management and business partners
• Participate in cross-functional projects and initiatives affecting assigned accounting processes

Accounting Operations Supervisor

• Identify, solicit, and underwrite new Contract Surety accounts that drive profitable growth
• Manage relationships with key partners in the agency plant
• Manage the assigned book of business, generally with moderate to high technical complexity and scope
• Operate with limited supervision in underwriting and marketing capacities
• Work within general expertise and authority levels
• Contribute to region and business unit goals
• Manage agency, broker, and account meetings and general workflow
• Apply Hanover’s Surety strategies and appetite, using internal and external data to make individual and portfolio risk decisions
• Coordinate with internal and external resources on moderately complex risks
• Develop new business opportunities with key agencies
• Serve as a trusted advisor to agents, brokers, and clients across the territory

Senior Underwriting Specialist, Surety

• Serve as a primary contact for questions about system operation from business and technical perspectives.
• Research, collect, prioritize, document, and communicate business needs and requirements.
• Develop relationships with business partners and demonstrate knowledge of business applications and products.
• Partner with business units and IT to support business applications.
• Collaborate with business partners, project team members, IT colleagues, and external vendors to clarify business problems, outcomes, and scope.
• Provide technical expertise across Specialty Lines and Infrastructure technology business units.
• Research and apply innovative best practices and recommend procedural improvements with the BA Center of Excellence and PMO.
• Mentor team members and lead project teams in providing business context, QA deliverables, and business acceptance testing.
• Act as project lead on small to medium-sized projects and technology initiatives.
• Collect, analyze, and document business and technical requirements.
• Participate in planning sessions to improve business processes or Specialty Lines products.
• Support requirements design, testing, and implementation.
• Identify business priorities and advise partners on options and technical limitations.
• Apply knowledge of systems within Hanover’s technology portfolio.

EPL Claims Consultant

Accounting Manager

Middle Market Underwriting Technician

EPL Claims Consultant

Senior Business Analyst

Senior Workers Comp Adjuster

Senior Field Adjuster

Senior Field Adjuster

Senior Workers Comp Adjuster

Human Resources Compliance Analyst

Human Resources Compliance Analyst

Underwriting Specialist, Small Commercial Lines

Accounting Operations Supervisor

Senior Underwriting Specialist, Surety

Senior IT Business Analyst