Auto Adjuster

The Hanover Insurance Group

. Manage a caseload of moderately complex service claims from intake through resolution .

Posted 11/3/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service claims, conducting investigations, and ensuring compliance with insurance principles and regulations. Proficient in utilizing technology to enhance claims-processing efficiency while providing exceptional customer service and maintaining detailed documentation.

Highest-signal resume keywords

Auto Claim-Handling ExperienceInvestigative SkillsKnowledge Of Insurance ProductsClear And Empathetic CommunicationDecision-Making And Negotiation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementLiability AssessmentClaims InvestigationClaims DocumentationNegotiation SkillsSubrogation IdentificationClaims Processing ProceduresRisk TransferSetting ReservesUnderstanding Of Insurance Terminology

Soft Skills

EmpathyOrganizational SkillsCollaborationProfessional CommunicationProblem-Solving

Tools & Technologies

GuidewireMicrosoft OfficeData ToolsClaims Processing Software

Certifications & Qualifications

Adjuster LicensesContinuing Education Credits

Industry Keywords

Insurance PrinciplesClaims ResolutionComplianceModerately Complex ClaimsStakeholder Engagement

Tech Stack

Tools & technologies

Guidewire

About the role

Key responsibilities & impact

Manage a caseload of moderately complex service claims from intake through resolution
Determine coverage, conduct investigations, assess liability, and evaluate damages
Engage underwriting, legal, and other stakeholders in investigations and evaluations
Identify and refer suspicious claims to the Special Investigation Unit
Transfer risk to appropriate parties
Maintain adjuster licenses and continuing education credits
Handle claims within specified limits and authority using discretion and independent judgment
Set reserves and authorize payments within authority
Review and validate intake claims, investigate, and document findings
Coordinate with stakeholders to resolve issues and follow claims-processing procedures
Use technology and data tools to improve claims-processing efficiency and accuracy
Resolve claims with empathy and customer focus; prepare documentation and evidence
Maintain detailed, compliant documentation of claim activities and communications
Represent the company in mediations, arbitrations, and trials as needed
Participate in problem-solving discussions and cross-functional coordination
Handle sensitive communications professionally and translate complex information for diverse audiences
Mentor entry-level adjusters and share best practices
Provide exceptional customer service, educate policyholders, and ensure satisfaction
Identify and assign subrogation potential and establish files to support recovery efforts

Requirements

What you’ll need

Associate degree required; bachelor's degree preferred or combination of education and experience
Typically 3-4 years of relevant Auto claim-handling experience
Guidewire experience is a plus
Proficient with basic computer navigation and basic software systems/applications, including Microsoft Office products and internet use
Knowledge of insurance products, processes, and relevant laws
Ability to learn and handle negotiations independently within authority
Understanding of common tactics for moderately complex claim resolution
Clear and empathetic communication across various channels
Decision-making latitude and adaptability to changing situations
Ability to deliver difficult messages with clarity and professionalism
Ability to collaborate with team members and maintain constructive relationships
Strong organizational skills for managing multiple tasks and deadlines
Ability to negotiate claims independently within authority limits
Understanding of insurance principles, policies, procedures, and terminology
Investigative skills and ability to follow procedures and guidelines
Must be located near Worcester, MA; Richmond, VA; Syracuse, NY; Itasca, IL; Howell, MI; or Farmington Hills, MI
Ability to travel to the office several times per year
Maintain appropriate adjuster licenses and continuing education credits
Ensure compliance with all licensing requirements

Benefits

Comp & perks

$2,500 sign-on bonus
Full-time, exempt position
Remote work arrangement with travel to a Hanover office several times per year for meetings, training, and other business needs