Change and Communication Director

The Hanover Insurance Group

. Set direction and vision for the team executing HTG change and communication strategies and plans .

Posted 10/17/2026full-timeWorcester • Massachusetts • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading change management and communication strategies, with a focus on stakeholder engagement, executive communications, and readiness planning. Proven ability to influence and drive impactful outcomes while fostering collaboration and co-creation across teams.

Highest-signal resume keywords

Change ManagementExecutive CommunicationsStakeholder EngagementCoaching and DevelopmentCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Change Management ProcessesCommunication Strategy DevelopmentImpact AnalysisOrganizational Change StrategyMetrics Development

Soft Skills

Exceptional Communication SkillsInfluencing and NegotiatingCollaborationProblem-SolvingThought Leadership

Certifications & Qualifications

Change Management Certification

Industry Keywords

Organizational ChangeReadiness PlanningLeadership MessagingEmployee CommunicationsHybrid Work Environment

About the role

Key responsibilities & impact

Set direction and vision for the team executing HTG change and communication strategies and plans
Lead executive communications strategy and content development for the CIO and HTG Senior Leadership Team, including Board and Partner Group materials, town halls, leader communications, talking points, and leadership messaging
Develop and update annual change and communications strategies linked to critical metrics and success measures
Collaborate with Corporate Communications to co-create collateral and messaging integrating HTG with the broader Hanover enterprise
Lead HTG organizational change and communications strategy, including readiness planning, stakeholder engagement, executive communications, and adoption activities
Partner with the HTG Implementation Management team to align technology implementation change strategies and monitor cumulative change impacts
Maintain an integrated people, communication, and change roadmap identifying dependencies, risks, change impacts, and readiness requirements
Coach and enable executive sponsors and leaders in communication planning, sponsorship, stakeholder engagement, and readiness strategies
Develop creative solutions enabling employees and leaders to adopt new ways of working
Build and sustain a change management mindset across HTG
Lead readiness activities and processes focused on impact analysis, adoption, preparedness, and execution
Enhance employee communications and understanding of business goals and progress
Increase collaboration and co-creation of practices and processes
Plan and manage confidential and sensitive matters, providing thought partnership to the CIO and HR Partnership
Communicate complex issues and conflicts affecting project time, cost, scope, quality, and risk; facilitate mitigation planning
Partner with HR Business Partners and HTG leaders on organizational impact assessments and change, communication, and adoption strategies
Maintain connectivity with Corporate Marketing and Communications
Provide direct or matrixed oversight to team members
Coach, develop, set expectations, evaluate, and hold people accountable for performance
Lead or substantively participate in initiatives supporting HTG strategies and financial goals

Requirements

What you’ll need

7-10+ years direct experience leading readiness and change efforts
Bachelor’s degree in related field, or equivalent work experience
Proven experience leading change and communication efforts of varied complexity and scale
Experience in change management processes and methodologies, including developing strategies to shift mindset, behaviors, and achieve results
Thought leadership, ability to partner, influence, and drive impactful outcomes
Management capabilities including coaching, guiding, empowering, setting clear expectations and vision, and holding others accountable
Exceptional communication and consulting skills
Ability to influence and negotiate vertically and horizontally in a hybrid/blended work environment
Ability to articulate enterprise strategies and priorities
Ability to connect related work, missions, and strategies
Critical thinking and strong problem-solving skills
Ability to collaborate and co-create impactful outcomes supporting HTG and talent objectives
Change Management certification or designation a plus

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work at The Hanover’s Worcester, MA corporate campus