Change and Communication Director

The Hanover Insurance Group

. Set direction and vision for teams executing HTG change and communication strategies and plans .

Posted 10/17/2026full-timeWorcester • Massachusetts • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading change management and communication strategies, with a focus on stakeholder engagement, readiness planning, and adoption activities. Proven ability to develop impactful messaging and coach leaders to foster a change management mindset across the organization.

Highest-signal resume keywords

Change Management CertificationExecutive Communications StrategyStakeholder EngagementOrganizational Change StrategyCoaching and Leadership Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Management ProcessesCommunication Strategy DevelopmentImpact AnalysisReadiness PlanningMetrics Development

Soft Skills

Exceptional Communication SkillsCritical ThinkingProblem-SolvingInfluencing SkillsCollaboration

Certifications & Qualifications

Change Management Certification

Industry Keywords

Organizational ChangeExecutive CommunicationsStakeholder EngagementLeadership MessagingHybrid Work Environment

About the role

Key responsibilities & impact

Set direction and vision for teams executing HTG change and communication strategies and plans
Lead executive communications strategy and content development for the CIO and HTG Senior Leadership Team, including Board and Partner Group materials, town halls, leader communications, talking points, and leadership messaging
Develop and update annual change and communications strategies connected to critical metrics and success measures
Collaborate with Corporate Communications to co-create collateral and messaging integrating HTG with the broader Hanover enterprise
Lead organizational change and communications strategy, including readiness planning, stakeholder engagement, executive communications, and adoption activities
Partner with the HTG Implementation Management team to align technology implementation change strategies and monitor cumulative change impacts
Maintain an integrated people, communication, and change roadmap identifying dependencies, risks, change impacts, and readiness requirements
Coach and enable executive sponsors and leaders through communication planning, sponsorship activities, stakeholder engagement, and readiness strategies
Develop creative solutions enabling employees and leaders to adopt new ways of working
Support a change management mindset across the HTG organization
Develop, document, and lead readiness activities and processes focused on impact analysis, adoption, preparedness, and execution
Enhance employee communications and understanding of business goals and progress while evolving HTG culture in line with Hanover’s mission
Plan and manage confidential and sensitive matters, providing thought partnership to the CIO and HR Partnership
Communicate complex issues and conflicts affecting time, cost, scope, quality, and risk; facilitate mitigation planning
Partner with HR Business Partners and HTG leaders to assess organizational impacts and develop change, communication, and adoption strategies
Provide direct or matrixed oversight to team members
Coach, develop, set expectations, evaluate, and hold people accountable for performance
Lead or substantively participate in initiatives supporting HTG strategies and financial goals

Requirements

What you’ll need

7-10+ years direct experience leading readiness and change efforts
Bachelor’s degree in related field, or equivalent work experience
Proven experience leading change and communication efforts of varied complexity and scale
Change Management certification or designation a plus
Experience in change management processes and methodologies, including developing strategies to shift mindset, behaviors, and achieve results
Thought leadership, ability to partner, influence, and drive impactful outcomes
Management capabilities including coaching, guiding, empowering, setting clear expectations and vision, and holding others accountable
Exceptional communication and consulting skills, with ability to influence and negotiate vertically and horizontally in a hybrid/blended work environment
Ability to articulate enterprise strategies and priorities
Ability to connect and integrate related work, missions, and strategies
Critical thinking and strong problem-solving skills
Ability to collaborate and co-create impactful outcomes supporting HTG and talent objectives

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work at The Hanover’s Worcester corporate campus