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EPL Claims Consultant
The Hanover Insurance Group. Independently manage highly complex Employment Practices Liability claims with significant financial exposure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex Employment Practices Liability claims, including negotiation, coverage analysis, and compliance with legal standards. Proven ability to mentor team members and utilize data analytics to enhance claim outcomes.
Highest-signal resume keywords
Employment Practices Liability Claims ManagementComplex Coverage AnalysisStrong Negotiation SkillsRegulatory Compliance KnowledgeData Analytics Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims ResolutionSettlement NegotiationDocumentation Standards ComplianceLegal Knowledge ApplicationReport PreparationWorkflow ManagementTechnical GuidanceMentorship
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationProfessionalismEmpathyOrganizational Skills
Tools & Technologies
Digital ToolsData ToolsInternal Systems
Certifications & Qualifications
State Adjuster LicensesContinuing Education
Industry Keywords
High-Stakes NegotiationStakeholder InfluenceLarge-Loss Claim HandlingJurisdictional CoordinationContinuous Improvement
About the role
Key responsibilities & impact- Independently manage highly complex Employment Practices Liability claims with significant financial exposure
- Perform complex coverage analysis, investigation, evaluation, negotiation, and resolution of claims
- Negotiate settlements on large and sensitive losses using advanced strategies to mitigate risk and control expenses
- Provide strategic consultation on large claim handling for staff and independent adjusters
- Participate in resolution strategy development and ensure consistency across high-impact cases
- Communicate with leadership about critical claim developments and emerging trends
- Serve as a subject matter expert on large-loss claim handling
- Coordinate consistent handling of large losses across jurisdictions
- Co-adjust select cases to support learning and influence outcomes
- Provide technical guidance and mentorship to less experienced adjusters
- Lead collaboration with underwriting, legal, agents, vendors, and other stakeholders
- Use data tools and analytics to identify trends and improve claim outcomes
- Ensure compliance with documentation standards
- Prepare detailed reports for leadership and support continuous improvement efforts
- Maintain state adjuster licenses and complete continuing education
Requirements
What you’ll need- Bachelor’s degree or equivalent experience required
- Typically 8+ years of professional experience in claims or related fields
- Strong negotiation skills in high-stakes situations
- Ability to influence internal and external stakeholders
- Ability to make confident, informed decisions independently with minimal supervision
- Strong verbal and written communication skills
- Ability to handle sensitive issues with professionalism and empathy
- Ability to maintain constructive working relationships across diverse perspectives
- Strong organization and time management skills
- Ability to manage complex workflows and shifting priorities
- Deep understanding of applicable statutes, regulations, and case law
- Ability to apply legal and regulatory knowledge to claim resolution and compliance
- Ability to draft factual, relevant, and objective work products
- Ability to maintain accurate and comprehensive claim documentation using internal systems
- Efficient use of digital tools and technology
- Ability to mentor less experienced team members
- Customer-focused approach to escalated issues
- Maintain appropriate state adjuster licenses
- Complete required continuing education
- Ability to use a personal computer and standard office equipment
- Ability to sit and/or stand for extended periods
- Required to work on-site as needed
- Ability to travel as necessary
- Ability to work in a fast-paced, changing, or stressful environment
- Ability to work in a noisy/loud work environment
- May be required to maintain sufficient home-based internet connection
Benefits
Comp & perks- Hybrid/flex work arrangement or fully remote schedule
- Opportunities to deepen expertise in specialized lines of business
- Professional mentorship and knowledge-sharing opportunities