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The Hanover Insurance Group

Middle Market Underwriting Technician

The Hanover Insurance Group

. Support assigned Underwriter(s) on new business submissions and renewal accounts .

Posted 10/3/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a solid understanding of commercial lines underwriting principles, including risk selection, exposure analysis, and coverage implications, while providing exceptional customer service and support to underwriters and agents. Capable of managing workloads effectively to meet underwriting goals and service standards.

Highest-signal resume keywords
Commercial Lines Underwriting KnowledgeRisk SelectionExposure AnalysisCustomer Service OrientationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Underwriting ProfitabilityCoverage ImplicationsLoss AnalysisEndorsement ProcessingRenewal Preparation
Soft Skills
Problem SolvingSelf-ManagementResponsiveness
Certifications & Qualifications
Associate's Degree Preferred
Industry Keywords
Underwriter SupportService MetricsAgency RelationshipsWorkflow UnderstandingCommercial Lines Experience

About the role

Key responsibilities & impact
  • Support assigned Underwriter(s) on new business submissions and renewal accounts
  • Collaborate directly with the Underwriter and UT leader
  • Provide customer service support for agents and underwriters, including escalation and rush requests
  • Develop familiarity with underwriting profitability, Renewal Book quality, and authority-level execution
  • Understand service metrics, workflows, and UT best practices
  • Build agency relationships and service experience
  • Participate in ongoing training with peers and UT leadership
  • Apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis
  • Process endorsements within authority and refer those outside authority to the Middle Market Underwriter
  • Organize renewal books outside authority by initiating renewal preparation and gathering information from agents, claims adjustors, and risk solution representatives

Requirements

What you’ll need
  • Associate’s degree preferred and/or 1-2 years of commercial lines experience
  • Ability to develop understanding of basic exposure/control analysis and coverage
  • Basic commercial lines underwriting knowledge working with over $50,000 in premiums
  • Awareness of how various roles/functions fit together and the importance of each
  • Ability to problem solve and leverage available resources
  • Service oriented with a high level of responsiveness
  • Ability to self-manage workload to meet underwriting goals and service standards
  • Effective verbal and written communication with internal and external partners

Benefits

Comp & perks
  • Hybrid arrangement
  • Full-time, non-exempt employment
  • Ongoing training with peers and UT leadership
  • Onboarding model building proficiency in the role