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Personal Lines Underwriting Manager
The Hanover Insurance Group. Supervise and coordinate personal lines underwriting staff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge in Personal Lines Underwriting and risk management, with a strong focus on team leadership, coaching, and effective communication. Proven ability to manage underwriting processes, ensure profitability, and develop talent within the team.
Highest-signal resume keywords
Personal Lines UnderwritingRisk ManagementPeople ManagementCoaching SkillsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Underwriting ExperienceRisk SelectionPricing StrategiesPerformance AppraisalsQuality ReviewsWorkflow EfficiencyBusiness MonitoringPortfolio ManagementDecision-MakingProcess Improvement
Soft Skills
Communication SkillsProblem-SolvingMultitaskingProactive ApproachTeam Motivation
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Agency RelationshipsUnderwriting PoliciesCustomer InquiriesService IssuesCorporate AuditsGrowth MindsetState Strategies
About the role
Key responsibilities & impact- Supervise and coordinate personal lines underwriting staff
- Ensure timely decision-making, proper risk selection, pricing, and business monitoring
- Ensure profitability and growth of personal lines business
- Build and maintain agency relationships
- Review complex underwriting inquiries and approve risks beyond staff authority
- Collaborate with field marketing to resolve agency and company service issues
- Attend weekly and monthly calls with field and senior leadership
- Oversee customer inquiries and complaints
- Negotiate with internal and external customers
- Ensure adherence to underwriting policies, guidelines, and procedures
- Assess demand and align resources across Personal Lines Underwriting
- Communicate goals and develop underwriting team members
- Develop, recommend, and implement risk management plans and procedures
- Prepare and review performance appraisals and conduct performance review meetings
- Participate in quality reviews and corporate audits
- Implement best practices to strengthen underwriting acumen
- Identify and communicate key issues to appropriate audiences
- Contribute to or lead project teams and coordinate resources
- Motivate team members to support initiatives and projects
- Improve department performance through new ideas, processes, and workflows
- Achieve service, production, and quality goals
- Maintain understanding of state strategies and align actions with state goals
- Manage portfolio business mix and profitable growth
- Review production results and identify workflow and process efficiencies
- Hire and develop talent while cultivating a growth mindset
Requirements
What you’ll need- Bachelor's degree with 3 to 6 years underwriting experience
- Prior supervisory or team lead experience preferred
- Advanced Personal Lines risk management knowledge
- Ability to teach others underwriting and risk management concepts
- Strong people management skills
- Coaching and professional development support skills
- Excellent written and verbal communication skills
- Ability to effectively and creatively utilize systems and other resources
- Effective problem-solving and analytical skills
- Ability to anticipate customer needs and take a proactive approach
- Ability to multitask and reprioritize
- Ability to maintain focus and accountability in ambiguous situations
- Ability to work independently and make decisions affecting workflow, staffing, and daily operations
Benefits
Comp & perks- Exempt role
- Hybrid or remote work option