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Professional Liability – Allied Healthcare Risk Management Director
The Hanover Insurance Group. Serve as a trusted advisor to insureds, agents, underwriting, and claims partners on complex healthcare risks .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare risk management, patient safety, and quality management, with a strong clinical background as a Registered Nurse. Capable of conducting comprehensive risk assessments and providing strategic leadership in healthcare operations and regulatory compliance.
Highest-signal resume keywords
Registered Nurse (RN)Healthcare Risk ManagementPatient SafetyQuality ManagementClinical Assessments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AssessmentsFacility EvaluationsClaims AnalysisRegulatory ComplianceOperational Risk IdentificationClinical DocumentationMedication ManagementEmergency PreparednessInfection PreventionFall Prevention
Soft Skills
Strong Presentation SkillsTraining SkillsConsultative Services
Tools & Technologies
Risk Management PlatformsEducational Resources
Certifications & Qualifications
CPHRMARMCPCU
Industry Keywords
Healthcare OperationsLong-Term CareSenior LivingAllied HealthcareHealthcare Professional Liability
About the role
Key responsibilities & impact- Serve as a trusted advisor to insureds, agents, underwriting, and claims partners on complex healthcare risks
- Support The Hanover’s Healthcare Professional & General Liability portfolio, focusing on Eldercare and Allied Healthcare organizations
- Conduct risk assessments of prospective and existing healthcare organizations
- Perform on-site facility evaluations for higher-hazard or complex healthcare accounts
- Analyze loss trends, claims activity, regulatory actions, survey results, licensing concerns, and quality indicators
- Identify operational, clinical, and regulatory risks and recommend improvements to resident/patient safety and risk management practices
- Develop and deliver consultative risk management services, including written reports, action plans, educational resources, and presentations
- Participate in new business and renewal underwriting meetings
- Collaborate with underwriting and claims partners on emerging risks, significant losses, adverse trends, and challenging accounts
- Evaluate resident and patient safety, medication management, clinical documentation, infection prevention, fall prevention, pressure injury prevention, staffing, abuse prevention, emergency preparedness, and vendor oversight
- Write white papers, risk alerts, educational materials, and presentations
- Support and enhance risk management platforms, hotline support, educational resources, and client service offerings
- Provide strategic leadership for healthcare risk management programs, underwriting guidance, and portfolio initiatives
- Advise leadership on healthcare risk trends, loss drivers, service strategies, and portfolio performance
- Maintain knowledge of healthcare regulations, industry best practices, emerging exposures, and professional liability trends
Requirements
What you’ll need- Clinical healthcare background required
- Registered Nurse (RN) required
- Experience in at least one of: healthcare risk management, patient safety, quality management, long-term care administration, healthcare operations, or a related healthcare field
- Five or more years of experience in healthcare operations, healthcare risk management, patient safety, quality management, claims, or healthcare professional liability
- Knowledge of long-term care, senior living, home healthcare, and allied healthcare operations preferred
- Experience conducting healthcare facility assessments, surveys, audits, or accreditation reviews preferred
- Professional designations such as CPHRM, ARM, CPCU, or equivalent are desirable
- Ability to travel regularly for on-site healthcare facility assessments and client meetings
- Ability to conduct assessments in pharmacies, health centers, medical laboratories, nursing homes, assisted living facilities, rehabilitation centers, and home healthcare operations
- Strong presentation and training skills
- Ability to analyze clinical, operational, and loss information and translate findings into practical risk management recommendations
Benefits
Comp & perks- Remote or hybrid work arrangement
- Occasional travel for client meetings, conferences, and team-related events
- Full-time/exempt position
- Ongoing professional development and industry participation