Senior Adjuster, Field Service Claims

The Hanover Insurance Group

. Handle catastrophe property claims requiring field investigations and/or inspections .

Posted 9/23/2026full-timeRemote • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling catastrophe property claims, including field investigations and inspections, while maintaining strong relationships with insureds, agents, and vendors. Proficient in negotiating claims and understanding relevant regulations and statutes.

Highest-signal resume keywords

Bachelor's Degree3-5 Years Insurance ExperienceAdjuster LicenseNegotiation SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementField InvestigationsClaims NegotiationRegulatory KnowledgeLoss Mitigation Techniques

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationTeamwork

Tools & Technologies

Personal ComputerStandard Office Equipment

Certifications & Qualifications

Adjuster LicenseContinuing Education Credits

Industry Keywords

Catastrophe ClaimsProperty ClaimsBusiness InterruptionPublic AdjustersInsurance Regulations

About the role

Key responsibilities & impact

Handle catastrophe property claims requiring field investigations and/or inspections
Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters
Handle personal property claims involving outside field investigations and/or inspections
Handle business interruption features with BI specialists
Work within defined limits and authority on moderately complex assignments
Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity and possibly low-complexity commercial claims
Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation
Maintain productivity, confidentiality, and customer service standards
Implement and coordinate management techniques to mitigate loss and expense payments
Exercise moderate settlement and reserving authority
Use a company claims office or home as a base of operations

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster
Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with internal and external groups
Strong written and verbal communication skills
Understanding of applicable statutes, regulations and case law
Critical thinking and timely problem-solving ability
Ability to adapt to changing situations, requirements or priorities
Teamwork and collaboration skills
Ability to operate with latitude for un-reviewed action or decision
Ability to use a personal computer and standard office equipment
Ability to travel 75% of the time and travel on little to no notice
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

Benefits

Comp & perks

Exempt position
Remote work option
May work from a company claims office or home
Home-based internet connection may be provided/maintained as needed