Senior Adjuster, Field Service Claims – CAT

The Hanover Insurance Group

. Handle CAT property claims requiring outside field investigations and/or inspections .

Posted 11/3/2026full-timeRemote • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling CAT property claims, including investigations, negotiations, and managing relationships with various stakeholders. Proficient in understanding property-claim regulations, conducting analyses, and implementing management techniques to mitigate losses.

Highest-signal resume keywords

Bachelor's Degree3-5 Years' Experience As A CAT AdjusterState Adjuster LicenseNegotiation SkillsUnderstanding Of Property-Claim Regulations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims AnalysisClaims NegotiationBusiness Interruption ManagementSettlement AuthorityTechnical Complexity ManagementConfidentiality ManagementProductivity ManagementStatutory UnderstandingProblem-Solving

Soft Skills

Organizational SkillsTime Management SkillsWritten Communication SkillsVerbal Communication SkillsAdaptability

Tools & Technologies

Personal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

CAT Property ClaimsPublic AdjustersInsurance CarrierRegulatory AgenciesPublic SafetyArbitrationsSmall Claims Litigation

About the role

Key responsibilities & impact

Handle CAT property claims requiring outside field investigations and/or inspections
Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
Know the assigned territory, including geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters
Handle business interruption features with BI specialists
Work within specified limits and authority on assignments of moderate technical complexity
Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity and potentially low-complexity commercial claims
Manage claim aspects including informal hearings, arbitrations, small claims litigation, confidentiality, customer service, and productivity
Implement and coordinate management techniques to mitigate loss and expense payments
Exercise moderate settlement and reserving authority

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with internal and external groups
Strong written and verbal communication skills
Understanding of applicable statutes, regulations and case law
Critical thinking and timely problem-solving ability
Adaptability to changing situations, requirements or priorities
Ability to use a personal computer and standard office equipment
Ability to travel 75% of the time, including travel on little to no notice
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

Benefits

Comp & perks

Full-time exempt position
Remote work option; may work from home or use a company claims office as a base of operations
Home-based internet connection may be provided/maintained as needed