Senior Adjuster – Field Service Claims, CAT

The Hanover Insurance Group

. Handle property claims requiring outside field investigations and/or inspections .

Posted 11/3/2026full-timeWorcester • Massachusetts • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling property claims, including investigations, negotiations, and managing relationships with various stakeholders. Proficient in understanding property-claim regulations and maintaining high standards of customer service and confidentiality.

Highest-signal resume keywords

Bachelor's DegreeProperty Adjuster ExperienceState Adjuster LicenseNegotiation SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims ManagementBusiness Interruption AnalysisSettlement AuthorityRegulatory Knowledge

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationTeamwork

Tools & Technologies

Personal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Property ClaimsInsurance CarrierPublic AdjustersArbitrationsSmall Claims Litigation

About the role

Key responsibilities & impact

Handle property claims requiring outside field investigations and/or inspections
Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
Know the assigned territory, including geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters
Handle business interruption features in conjunction with BI specialists
Work within specified limits and authority on assignments of moderate technical complexity
Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity
Handle low-complexity commercial claims when required
Manage all aspects of claims, potentially including informal hearings, arbitrations, and small claims litigation
Maintain productivity, confidentiality, and customer service standards
Implement and coordinate management techniques to mitigate loss and expense payments
Exercise moderate settlement and reserving authority
Work from a company claims office or home as a base of operations

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with internal and external groups
Strong written and verbal communication skills
Understanding of applicable statutes, regulations and case law
Critical thinking and timely problem-solving ability
Ability to adapt to changing situations, requirements, or priorities
Teamwork and collaboration skills
Ability to use a personal computer and standard office equipment
Ability to travel 75% of the time, including travel on little to no notice
Ability to sit and/or stand for extended periods
Ability to operate a motor vehicle 4-5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings

Benefits

Comp & perks

Full-time exempt position
Remote/home-based work option
May use a company claims office location as a base of operations
Home-based internet connection may be provided/required as part of the work setup