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Senior Business Analyst
The Hanover Insurance Group. Collect, develop, analyze, document and communicate business needs and requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, requirements gathering, and technical documentation, with a strong ability to communicate effectively across business and technology functions. Proven track record in leading complex projects and mentoring team members while driving innovation and process improvement.
Highest-signal resume keywords
Business Requirements AnalysisProject Life-Cycle KnowledgeBusiness Operations AnalysisTechnical Consulting ExpertiseMentoring and Development Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Modeling ConceptsRequirements ProcessingInformation Systems KnowledgeTechnical Design RequirementsBusiness Data Requirements
Soft Skills
Analytical ThinkingProblem-Solving SkillsRelationship-Building SkillsCommunication SkillsInnovation and Process Improvement
Certifications & Qualifications
Bachelor’s Degree in Related FieldSpecialized Training or Certification
Industry Keywords
Business Analysis Best PracticesITMarketingSalesFinanceHREngineering
About the role
Key responsibilities & impact- Collect, develop, analyze, document and communicate business needs and requirements
- Liaise and collaborate with technology and business organizations
- Assess assignment needs through direct interaction with management, leadership, technology, business and customers
- Analyze requirements and develop specifications, storyboards and prototypes for integrated solutions
- Support or lead highly complex business and technical processes across multiple departments or lines of business
- Serve as a subject matter expert and potentially lead large-scope projects
- Provide technical expertise across business functions and understand relationships between business, data and technology
- Manage collection, analysis, documentation and coordination of multiple business and technical requirements
- Facilitate planning and requirements-gathering sessions with business partners
- Establish business-partner relationships and manage innovative solution development and implementation
- Provide technical coaching and mentoring to less experienced team members
- Research and apply best practices to technology solutions
- Define business needs, align them with priorities and assess impacts on other processes
- Advise business partners on options, technical limitations, risks and cost-benefit considerations
- Oversee requirements documentation and participate in prototype development
- Collaborate with project managers across requirements, design, testing, implementation and maintenance
- Support development and execution of test/use cases
- Define when to employ automation and determine its impact
- Participate in, facilitate and lead project meetings and sessions
- Support complex reports and report requirements
- Analyze and provide production support for complex or escalated issues
- Partner with technology development to provide solutions
- Provide support through the warranty period when needed
Requirements
What you’ll need- Typically requires seven to ten years of relevant technical and business work experience
- In-depth knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge, and business process development
- Bachelor’s degree in related field, specialized training, certification or equivalent work experience
- Knowledge of Industry Business Analysis Best Practices preferred
- Analytical thinking and problem-solving skills
- Ability to communicate technical and business concepts effectively
- Conceptual thinking and ability to recognize patterns and relationships
- Professional or technical consulting expertise
- Information seeking and in-depth research skills
- Innovation and process improvement skills
- Ability to mentor and develop others
- Relationship-building skills
- Self-management, planning, organization, flexibility and ability to perform under stress
- Business function knowledge, including IT, marketing, sales, finance, HR or engineering
- Business operations analysis skills
- Business requirements analysis and technical design requirements knowledge
- Business data requirements knowledge
- Information systems knowledge covering hardware, software and networks
- Ability to use a personal computer and standard office equipment
- Ability to sit and/or stand for extended periods
- Ability to travel as necessary
Benefits
Comp & perks- Hybrid/Flex work arrangement or remote location
- Full-time, exempt role