Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/15/2026full-timeSouthfield • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, including conducting investigations, assessing coverage, and ensuring regulatory compliance. Proficient in negotiation, decision-making, and utilizing claims systems to support effective claims management.

Highest-signal resume keywords

Xactimate ProficiencyField Property Claims ManagementRegulatory ComplianceNegotiation SkillsAdjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingInvestigation TechniquesRisk AnalysisFinancial Decision-MakingReport PreparationSubrogation OpportunitiesFraud MonitoringCoverage AssessmentTechnical CommunicationTime Management

Soft Skills

Empathetic CommunicationOrganizational SkillsJudgment and Decision-MakingMentoringCollaboration

Tools & Technologies

Claims SystemsMicrosoft Office SuitePersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseXactimate Level II Certification

Industry Keywords

Field InvestigationsCatastrophe ResponseLegal CompliancePublic Safety RegulationsThird-Party Liability

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Communicate empathetically with claimants and stakeholders throughout the claims process
Set reserves, authorize payments, and make financial decisions within authority
Lead investigations, assess coverage, and issue reservation of rights and coverage letters
Investigate suspicious claims using advanced techniques and tools; refer cases to the Special Investigation Unit as needed
Monitor fraud indicators and regulatory reporting obligations
Identify risk-transfer and subrogation opportunities and support recovery efforts
Maintain detailed claim records and ensure jurisdictional and regulatory compliance
Prepare reports summarizing findings and recommendations
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Represent the company in mediations, arbitrations, and trials when required
Mentor junior adjusters and support training and best-practice initiatives

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses and continuing education credits
Must have and maintain a valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Highly organized with strong time management and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, and act independently within authority
Ability to communicate complex and technical terms clearly and empathetically
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather