Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/24/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, conducting investigations, and ensuring compliance with regulatory standards. Proficient in negotiation, decision-making, and utilizing analytics to enhance claims efficiency.

Highest-signal resume keywords

Claims ManagementField InvestigationsAdjuster LicenseNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingRisk AssessmentSubrogation IdentificationFinancial Decision-MakingClaims Systems Proficiency

Soft Skills

Effective CommunicationEmpathyOrganization SkillsTime ManagementJudgment

Tools & Technologies

Microsoft Office SuiteAnalytics ToolsClaims Management Software

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Property ClaimsCatastrophe ResponseFraud IndicatorsLegal Liability ConceptsPublic Safety Regulations

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Pursue opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and comply with jurisdictional requirements
Identify and assign subrogation potential and support recovery efforts
Ensure claims activities comply with regulatory and company standards
Investigate suspicious claims, use fraud indicators and advanced tools, and refer claims to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information
Use tools and analytics to identify trends, correct inconsistencies, improve claims efficiency, and protect personally identifiable information
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training, best practices, and educational materials
Communicate empathetically with claimants and stakeholders and educate them on next steps
Represent the company in mediations, arbitrations, and trials as needed

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses and continuing education credits
Valid driver’s license
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Negotiation, outcome-influence strategy, sound judgment, and decision-making skills
Clear and effective verbal and written communication with empathy
Strong organization, time management, and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, act independently within authority, and identify claims patterns
Ability to collaborate with legal, underwriting, and other internal and external experts
Skilled in claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
May be required to maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather