Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/23/2026full-timeSpringfield • Illinois • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, including conducting investigations, assessing coverage, and ensuring regulatory compliance. Proficient in negotiation, communication, and mentoring junior adjusters to enhance team performance and customer experience.

Highest-signal resume keywords

Xactimate ProficiencyAdjuster LicenseClaim Handling ExperienceRegulatory Compliance KnowledgeNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Property Claims ManagementInvestigation TechniquesFinancial Decision-MakingClaims Systems ProficiencyReport PreparationRisk-Transfer IdentificationSubrogation PreparationCoverage AssessmentReservation of Rights IssuanceFraud Investigation

Soft Skills

Empathetic CommunicationClear Verbal CommunicationEffective Written CommunicationSound JudgmentTime Management

Tools & Technologies

Microsoft Office SuiteClaims SystemsAdvanced Investigation Tools

Certifications & Qualifications

State Adjuster LicenseXactimate Level II Certification

Industry Keywords

Regulatory ReportingPublic Safety AgenciesThird-Party Legal LiabilityLitigation MattersCompliance Matters

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Communicate empathetically and clearly with claimants and stakeholders throughout the claims process
Educate claimants and stakeholders, confirm next steps, and support a positive customer experience
Set reserves, authorize payments, and make financial decisions within authority
Lead investigations, assess coverage, and issue reservation of rights and coverage letters
Escalate issues and investigate suspicious claims using advanced techniques and tools
Refer claims to the Special Investigation Unit as needed and monitor fraud indicators and regulatory reporting obligations
Identify risk-transfer and subrogation opportunities and prepare files for recovery efforts
Maintain detailed claim records and regulatory compliance
Prepare reports summarizing findings and recommendations
Coordinate with legal, underwriting, vendors, agents, and other internal and external stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Represent the company in mediations, arbitrations, and trials as needed
Mentor junior adjusters and support training and best-practice initiatives

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Negotiation and outcome-influencing strategy skills
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication skills
Strong organization, time management, and desk management skills
Ability to manage complex workflows and project work
Ability to use claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
Ability to operate a motor vehicle 4–5 hours per day and enter and exit the vehicle repeatedly
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time/exempt employment
Remote work arrangement
Home-based internet connection may be provided or required
Continuing education credits associated with maintaining adjuster licenses