Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/2/2026full-timeSpringfield • Illinois • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex field property claims, including investigation, assessment, and compliance with regulations. Proficient in negotiation and communication, with a strong ability to mentor junior staff and lead cross-functional collaboration.

Highest-signal resume keywords

Xactimate ProficiencyState Adjuster LicenseClaims InvestigationNegotiation SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingField InvestigationsFinancial Decision-MakingRisk-Transfer IdentificationReport PreparationCoverage AssessmentSubrogation SupportClaims Systems ExperienceMicrosoft Office SuiteTime Management

Soft Skills

Empathetic CommunicationSound JudgmentEffective Verbal CommunicationOrganizational SkillsMentoring

Certifications & Qualifications

Level II Xactimate CertificationState Adjuster License

Industry Keywords

Property ClaimsCatastrophe ResponseLegal CoordinationPublic Safety RegulationsThird-Party Liability

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Communicate empathetically with claimants and stakeholders throughout the claims process
Set reserves, authorize payments, and make financial decisions within authority
Investigate claims, assess coverage, and issue reservation of rights and coverage letters
Investigate suspicious claims and refer cases to the Special Investigation Unit as needed
Identify risk-transfer and subrogation opportunities and support recovery efforts
Maintain detailed claim records and ensure jurisdictional and regulatory compliance
Prepare reports summarizing findings and recommendations
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information
Represent the company in mediations, arbitrations, and trials as needed
Mentor junior adjusters and support training and best-practice development

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Negotiation, strategy, sound judgment, and decision-making skills
Clear and effective verbal and written communication skills
Strong organization, time management, and desk management skills
Experience using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
Ability to operate a motor vehicle 4–5 hours per day and enter/exit the vehicle repeatedly
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time/Exempt role
Remote work arrangement
Continuing education credits
Home-based internet connection may be provided/required as needed
Travel and field-work support implied by role requirements