Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/27/2026full-timeBangor • Maine • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, including conducting investigations, assessing coverage, and ensuring compliance with regulatory standards. Proficient in negotiation and communication, with a strong ability to mentor junior adjusters and lead cross-functional teams.

Highest-signal resume keywords

Xactimate ProficiencyClaim Handling ExperienceState Adjuster LicensesNegotiation SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Property Claims ManagementInvestigation TechniquesFinancial Decision-MakingRisk-Transfer IdentificationClaims Record MaintenanceReport PreparationLitigation KnowledgeTime ManagementDesk ManagementField Work in Adverse Weather

Soft Skills

Empathetic CommunicationSound JudgmentEffective Verbal CommunicationMentoringOrganizational Skills

Tools & Technologies

Claims SystemsMicrosoft Office SuitePersonal ComputerStandard Office Equipment

Certifications & Qualifications

Level II Xactimate CertificationState Adjuster Licenses

Industry Keywords

Regulatory StandardsPublic Safety AgenciesThird-Party Legal LiabilityStatutesCase Law

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Communicate empathetically with claimants and stakeholders throughout the claims process
Set reserves, authorize payments, and make financial decisions within authority
Lead investigations, assess coverage, and issue reservation of rights and coverage letters
Investigate suspicious claims and refer matters to the Special Investigation Unit as needed
Identify risk-transfer and subrogation opportunities to support recovery efforts
Maintain comprehensive claim records and prepare detailed reports
Ensure compliance with jurisdictional, regulatory, and company standards
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information clearly
Represent the company in mediations, arbitrations, and trials as needed
Mentor junior adjusters and support training and best-practice development

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses and continuing education credits
Valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Strong organization, time management, and desk management skills
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and enter/exit the vehicle numerous times daily
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time/exempt employment
Remote work arrangement
Field investigations and travel opportunities