Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims, including outside field investigations and catastrophe response .

Posted 10/22/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, including investigations, financial decision-making, and compliance with regulatory requirements. Proficient in negotiation, communication, and mentoring, with a strong focus on customer experience and risk assessment.

Highest-signal resume keywords

Xactimate ProficiencyClaim Handling ExperienceState Adjuster LicenseNegotiation SkillsRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Property Claims ManagementFinancial Decision-MakingClaims Investigation TechniquesRisk AssessmentClaims Systems ProficiencyReport PreparationTime ManagementWorkflow ManagementTechnical CommunicationJudgment and Decision-Making

Soft Skills

Empathetic CommunicationOrganizational SkillsMentoringInfluencing OutcomesAdaptability

Tools & Technologies

Microsoft Office SuiteClaims SystemsInvestigation Tools

Certifications & Qualifications

State Adjuster LicenseXactimate Level II Certification

Industry Keywords

Fraud IndicatorsSubrogation OpportunitiesPublic Safety RegulationsLegal Liability ConceptsCompliance Requirements

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims, including outside field investigations and catastrophe response
Communicate empathetically with claimants and stakeholders, educate them, affirm next steps, and support a positive customer experience
Set reserves, authorize payments, and make financial decisions within authority
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Investigate suspicious claims using advanced techniques and tools; refer claims to the Special Investigation Unit as needed
Monitor fraud indicators and regulatory reporting obligations
Identify risk-transfer and subrogation opportunities and set up files to support recovery efforts
Maintain detailed claim records and compliance with jurisdictional requirements
Prepare reports summarizing findings and recommendations
Coordinate with legal, underwriting, vendors, agents, and other internal and external stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Represent the company in mediations, arbitrations, and trials as needed
Mentor junior adjusters and support training, best practices, and educational materials

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses and continuing education credits
Must have a valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Highly organized with strong time management and desk management skills
Ability to manage complex workflows and project work
Ability to assess complex issues, evaluate risks and outcomes, act independently within authority, and identify claims patterns
Ability to communicate complex and technical terms clearly and deliver difficult messages when needed
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to work in a noisy/loud work environment
May be required to maintain a sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and repeatedly get in and out of the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to use a ladder safely and maintain balance while inspecting roofs
Ability to perform field work in adverse weather