Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/24/2026full-timeTraverse City • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex field property claims, conducting investigations, and ensuring compliance with regulatory standards. Proficient in negotiation, decision-making, and utilizing advanced tools for claims analysis and reporting.

Highest-signal resume keywords

Field Property Claims ManagementAdvanced Investigation TechniquesRegulatory ComplianceNegotiation SkillsClaims Systems Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingRisk AssessmentSubrogation IdentificationData AnalysisFinancial Decision-MakingReport PreparationStatutory KnowledgeLitigation UnderstandingClaims Pattern IdentificationField Inspections

Soft Skills

Clear CommunicationEmpathyOrganizationTime ManagementCollaboration

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAdvanced Analytics Tools

Certifications & Qualifications

State Adjuster LicensesContinuing Education Credits

Industry Keywords

Property ClaimsPublic Safety RegulationsThird-Party LiabilityCatastrophe ResponseInsurance Compliance

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and comply with jurisdictional requirements
Identify and assign subrogation potential and support recovery efforts
Ensure compliance with regulatory and company standards
Investigate suspicious claims using advanced techniques and tools and refer cases to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training and best-practice development
Communicate empathetically with claimants and stakeholders and educate them on next steps
Represent the company in mediations, arbitrations, and trials as needed
Travel on short notice and perform field inspections in varied conditions

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong knowledge of local geography, regulations, and public safety agencies
Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts
Negotiation and outcome-influencing strategy skills
Sound judgment and decision-making, including litigation and compliance matters
Clear verbal and written communication skills
Strong organization, time management, and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, and identify claims patterns
Ability to collaborate with legal, underwriting, and other internal and external experts
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
Ability to operate a motor vehicle 4–5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time/exempt role
Remote work arrangement
Continuing education credits required and maintained
Home-based internet connection may be provided/maintained as needed