Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/24/2026full-timeTraverse City • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex field property claims, conducting investigations, and ensuring compliance with jurisdictional regulations. Proficient in utilizing advanced tools for claims analysis and mentoring junior adjusters to enhance operational efficiency.

Highest-signal resume keywords

Field Property Claims ManagementAdvanced Investigation TechniquesNegotiation and Outcome-Influencing StrategiesClaims Systems ProficiencyState Adjuster License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingRisk AssessmentFinancial Decision-MakingClaims Pattern AnalysisReport PreparationSubrogation IdentificationCompliance KnowledgeLitigation UnderstandingCustomer Experience SupportField Inspection

Soft Skills

Effective CommunicationSound JudgmentTime ManagementCollaborationEmpathy

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAdvanced Analytics Tools

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Jurisdictional CompliancePublic Safety RegulationsThird-Party Legal LiabilityCatastrophe ResponseMediation and Arbitration

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and ensure jurisdictional compliance
Identify and assign subrogation potential and support recovery efforts
Investigate suspicious claims using advanced techniques and tools and refer cases to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information clearly
Use advanced tools and analytics to identify trends, correct inconsistencies, improve claims handling efficiency, and protect personally identifiable information
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training and best-practice development
Communicate empathetically with claimants and stakeholders, explain next steps, and support a positive customer experience
Represent the company in mediations, arbitrations, and trials as needed
Travel on short notice and perform field inspections

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Negotiation and outcome-influencing strategy skills
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Strong organization, time management, and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, and identify claims patterns
Ability to collaborate with legal, underwriting, and other internal and external experts
Proficiency with claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to work in a noisy/loud work environment
May be required to maintain a sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and enter and exit the vehicle numerous times daily
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Remote work arrangement
Full-time employment
Exempt status
Field claims work and travel opportunities
Continuing education credits associated with maintaining adjuster licenses