Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/24/2026full-timePlainfield • New Jersey • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex field property claims, conducting investigations, and ensuring compliance with regulations. Proficient in negotiation, decision-making, and utilizing advanced analytics to enhance claims handling and identify trends.

Highest-signal resume keywords

Field Property Claims ManagementInvestigation and Risk AssessmentNegotiation and Decision-Making SkillsClaims Systems ProficiencyState Adjuster License

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingRisk Transfer IdentificationSubrogation Potential AssessmentFinancial Decision-MakingReport PreparationClaims Pattern AnalysisField InvestigationsCompliance ManagementLadder SafetyEquipment Handling

Soft Skills

Effective CommunicationEmpathyOrganizationTime ManagementCollaboration

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAdvanced Analytics Tools

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Jurisdictional CompliancePublic Safety RegulationsThird-Party Legal LiabilityCatastrophe ResponseSpecial Investigation Unit

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues
Identify opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and ensure jurisdictional compliance
Identify and assign subrogation potential and support recovery efforts
Investigate suspicious claims and refer cases to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information
Use advanced tools and analytics to identify trends, correct inconsistencies, improve claims handling, and protect PII
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training and best-practice development
Communicate empathetically with claimants and stakeholders throughout the claims process
Represent the company in mediations, arbitrations, and trials when required

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation, outcome-influencing strategies, sound judgment, and decision-making
Clear and effective verbal and written communication with empathy
Strong organization, time management, and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, work independently, and identify claims patterns
Ability to collaborate with legal, underwriting, and other internal and external experts
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to work in a noisy/loud work environment
Ability to operate a motor vehicle 4–5 hours per day and enter/exit the vehicle numerous times daily
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time exempt role
Remote work arrangement with field investigations
Home-based internet connection may be provided/maintained as needed