Senior Field Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex and high-value field property claims .

Posted 10/24/2026full-timePlainfield • New Jersey • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex field property claims, conducting investigations, and ensuring compliance with jurisdictional regulations. Proficient in negotiation, decision-making, and utilizing advanced analytics to enhance claims efficiency.

Highest-signal resume keywords

Field Property Claims ManagementAdjuster License MaintenanceNegotiation SkillsClaims Systems ProficiencyRegulatory Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingInvestigation TechniquesFinancial Decision-MakingSubrogation IdentificationData AnalysisReport PreparationRisk Transfer StrategiesWorkflow ManagementField InspectionsTime Management

Soft Skills

Effective CommunicationEmpathyOrganizational SkillsJudgment and Decision-MakingCollaboration

Tools & Technologies

Claims SystemsMicrosoft Office SuiteAdvanced Analytics Tools

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Property ClaimsCatastrophe ResponseLegal CompliancePublic Safety RegulationsThird-Party Liability

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe response
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and ensure jurisdictional compliance
Identify and assign subrogation potential and support recovery efforts
Investigate suspicious claims and refer cases to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other internal and external stakeholders
Lead cross-functional meetings and communicate complex information clearly
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training and best-practice development
Communicate empathetically with claimants and stakeholders throughout the claims process
Represent the company in mediations, arbitrations, and trials as needed
Travel on short notice and perform field inspections

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Must have and maintain a valid driver’s license
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Highly organized with strong time management and desk management skills
Ability to manage complex workflows and project work
Ability to collaborate with internal and external experts, including legal and underwriting stakeholders
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
Ability to operate a motor vehicle 4–5 hours per day and enter and exit the vehicle repeatedly
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to use a ladder safely and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time employment
Exempt role
Remote work arrangement
May require sufficient home-based internet connection