Senior IT Business Analyst

The Hanover Insurance Group

. Serve as a primary contact for questions about system operation from business and technical perspectives.

Posted 9/29/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business acumen and expertise in insurance products, particularly within Specialty Lines. Capable of leading projects, collaborating with business and IT partners, and applying analytical techniques to enhance business processes and technology initiatives.

Highest-signal resume keywords

Business AnalysisProject ManagementAgile MethodologiesInsurance Product KnowledgeAnalytical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Requirements DocumentationTechnical Requirements AnalysisQA DeliverablesBusiness Acceptance TestingProcedural Improvements

Soft Skills

Strong Relationship SkillsEffective CollaborationStrong Written CommunicationStrong Verbal CommunicationSelf-Management

Certifications & Qualifications

Bachelor’s Degree in Related Field

Industry Keywords

Specialty LinesInsurance ProductsBusiness ApplicationsIT CollaborationBusiness Process Improvement

About the role

Key responsibilities & impact

Serve as a primary contact for questions about system operation from business and technical perspectives.
Research, collect, prioritize, document, and communicate business needs and requirements.
Develop relationships with business partners and demonstrate knowledge of business applications and products.
Partner with business units and IT to support business applications.
Collaborate with business partners, project team members, IT colleagues, and external vendors to clarify business problems, outcomes, and scope.
Provide technical expertise across Specialty Lines and Infrastructure technology business units.
Research and apply innovative best practices and recommend procedural improvements with the BA Center of Excellence and PMO.
Mentor team members and lead project teams in providing business context, QA deliverables, and business acceptance testing.
Act as project lead on small to medium-sized projects and technology initiatives.
Collect, analyze, and document business and technical requirements.
Participate in planning sessions to improve business processes or Specialty Lines products.
Support requirements design, testing, and implementation.
Identify business priorities and advise partners on options and technical limitations.
Apply knowledge of systems within Hanover’s technology portfolio.

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent required.
5+ years of relevant work experience.
Strong business acumen; knowledge of insurance products preferred, ideally with Specialty experience.
Ability to continuously learn and engage with business partners regarding scope and business value.
Experience participating across agile, waterfall, and iterative project methodologies.
Strong relationship skills and ability to collaborate effectively with business and IT partners.
Analytical thinking and ability to apply analytical techniques to resolve problems.
Strong written and verbal communication skills.
Information-seeking skills, including in-depth research and asking probing questions.
Self-management, planning, organization, flexibility, confidence, and ability to maintain performance under stress.

Benefits

Comp & perks

Hybrid/Flex work arrangement
Fully remote arrangement eligibility
Full-time, exempt employment status