Senior Technical Property Adjuster

The Hanover Insurance Group

. Independently manage highly complex and high-value field property service claims .

Posted 9/19/2026full-timeConnecticut • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level insurance knowledge and advanced negotiation skills, with a strong ability to manage complex claims and collaborate effectively with legal and underwriting teams. Proficient in using technology and data analytics to optimize claims outcomes while ensuring compliance with regulations.

Highest-signal resume keywords

Expert-Level Insurance KnowledgeXactimate Usage Level 3 CertificationAdvanced Negotiation SkillsClaims Systems ProficiencyStrong Organization and Time Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementAdvanced InvestigationsRisk AssessmentSubrogation IdentificationData AnalysisFinancial Decision-MakingReport PreparationLegal ComplianceCustomer ServiceField Work

Soft Skills

Empathetic CommunicationCollaborationJudgmentDecision-MakingMentoring

Tools & Technologies

Microsoft Office SuiteClaims SystemsData ToolsAnalytics Software

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Property Service ClaimsCatastrophe ResponseJurisdictional ComplianceThird-Party Legal LiabilityPublic Safety Regulations

About the role

Key responsibilities & impact

Independently manage highly complex and high-value field property service claims
Conduct advanced investigations, including outside field investigations and catastrophe response
Assess coverage and issue reservation of rights and coverage letters
Collaborate with legal, underwriting, vendors, agents, and other internal and external experts
Lead cross-functional meetings and communicate complex information to diverse audiences
Serve as a subject matter expert and technical resource for other adjusters
Identify opportunities to transfer risk to appropriate entities
Maintain comprehensive claim records and ensure jurisdictional compliance
Lead quality and efficiency initiatives for complex claims workflows
Identify and assign subrogation potential and support recovery efforts
Use technology, data tools, and analytics to identify trends, correct inconsistencies, and optimize claims outcomes
Negotiate high-value and contested claims using advanced strategies
Investigate suspicious claims and refer matters to the Special Investigation Unit as needed
Set reserves, authorize payments, and make financial decisions within authority
Ensure proper data ingestion, labeling, and protection of personally identifiable information
Prepare detailed reports summarizing findings and recommendations
Mentor junior adjusters and support training and best-practice development
Provide empathetic communication, educate claimants and stakeholders, and ensure a positive customer experience
Represent the company in mediations, arbitrations, and trials as needed

Requirements

What you’ll need

Bachelor's degree preferred or equivalent experience
Typically 8+ years of industry experience
Industry designation relevant to the role preferred
Recognized authority in negotiating highly complex claims and implementing best practices
Fluent in Xactimate usage with level 3 certification or ability to achieve
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation, strategy development, judgment, decision-making, litigation, and compliance matters
Expert-level insurance knowledge and deep understanding of legal and regulatory frameworks
Clear and effective verbal and written communication skills
Strong organization, time management, and desk management skills
Ability to analyze complex issues, evaluate risks and outcomes, act independently within authority, and identify claims patterns
Ability to collaborate with internal and external experts, including legal and underwriting
Skilled in empathetic customer service and handling customer concerns
Skilled in claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary, including short-notice travel
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud environment
May be required to maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits
Valid driver's license

Benefits

Comp & perks

Full-time exempt position
Remote work arrangement
Continuing education credits associated with required adjuster licensing