Senior Workers Comp Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex, high-value casualty claims .

Posted 9/18/2026full-timeWorcester • Alabama • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value casualty claims, including negotiation, compliance, and risk assessment. Proficient in leading investigations, coordinating with stakeholders, and mentoring junior staff while ensuring adherence to regulatory standards.

Highest-signal resume keywords

Claims Handling ExperienceState Adjuster LicenseNegotiation SkillsRegulatory ComplianceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementRisk AssessmentFinancial Decision-MakingData AnalysisReport PreparationLitigation StrategyCoverage AssessmentSubrogation IdentificationReservation of RightsTrend Identification

Soft Skills

Effective CommunicationTime ManagementEmpathyOrganizational SkillsProblem-Solving

Tools & Technologies

Advanced Analytics ToolsPersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Casualty ClaimsRegulatory StandardsJurisdictional ComplianceHigh-Exposure CasesCross-Functional Coordination

About the role

Key responsibilities & impact

Independently manage moderate to complex, high-value casualty claims
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify risk-transfer and subrogation opportunities
Resolve disputes, deescalate sensitive situations, and manage negotiation and litigation strategies
Ensure compliance with regulatory and company standards
Maintain accurate records and prepare comprehensive reports
Execute jurisdictional compliance requirements and support others with regulatory obligations
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information
Mentor junior claim handlers and support training, best practices, and educational materials

Requirements

What you’ll need

Bachelor’s degree preferred, or a combination of education and equivalent experience
Typically requires 5–10 years of claims handling experience
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits
Skilled in negotiating complex claims and developing strategies to influence outcomes
Demonstrates sound judgment and decision-making on high-exposure cases, including litigation and compliance matters
Communicates clearly and effectively in both verbal and written formats
Highly organized with strong time management and desk management skills
In-depth understanding of the regulatory environment and jurisdictional requirements
Exceptional, empathetic customer service skills
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to have and maintain sufficient home-based internet connection