Senior Workers Comp Adjuster

The Hanover Insurance Group

. Independently manage moderate to complex, high-value casualty claims .

Posted 10/2/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value casualty claims, including negotiation, compliance with regulatory standards, and effective communication with diverse stakeholders. Proficient in utilizing advanced tools for claims analytics and mentoring junior staff in best practices.

Highest-signal resume keywords

Claims Handling ExperienceState Adjuster LicenseNegotiation SkillsRegulatory Compliance KnowledgeFinancial Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementRisk-Transfer IdentificationSubrogation OpportunitiesLitigation StrategyData AnalysisRecord KeepingReport PreparationReservation of RightsCoverage AssessmentFinancial Reserves Setting

Soft Skills

Effective CommunicationEmpathyTime ManagementOrganizational SkillsConflict Resolution

Tools & Technologies

Claims Analytics ToolsPersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseContinuing Education Credits

Industry Keywords

Casualty ClaimsRegulatory EnvironmentJurisdictional ComplianceHigh-Exposure CasesCustomer Service

About the role

Key responsibilities & impact

Independently manage moderate to complex, high-value casualty claims
Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
Identify risk-transfer and subrogation opportunities
Resolve disputes, de-escalate sensitive situations, and manage negotiation and litigation strategy
Ensure claims activities comply with regulatory and company standards
Maintain accurate records and prepare comprehensive reports
Execute jurisdictional compliance requirements and support others with regulatory obligations
Set reserves, authorize payments, and make financial decisions within authority
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency
Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
Mentor junior claim handlers and support training, best practices, and educational materials

Requirements

What you’ll need

Bachelor’s degree preferred, or a combination of education and equivalent experience
Typically requires 5–10 years of claims handling experience
Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits
Skilled in negotiating complex claims and developing strategies to influence outcomes
Sound judgment and decision-making on high-exposure cases, including litigation and compliance matters
Clear and effective verbal and written communication
Empathetic stakeholder and customer service approach
Highly organized, with strong time management and desk management skills
In-depth understanding of the regulatory environment and jurisdictional requirements
Ability to manage escalated claims and sensitive customer concerns
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to maintain sufficient home-based internet connection

Benefits

Comp & perks

Full-time/exempt employment
Remote work arrangement
Continuing education credits associated with maintaining adjuster licenses